National Highways Authority Of India [NHAI] — fastag lanes at khed shivapur

Address:Vidnyan Nagar, Pune, Maharashtra, 411021

I travelled from pune via the khedshivapur toll on 9'th march 2019 and back to pune via the same toll on 10'th march and my expirience with the toll booth was extremely poor. Most lanes are fasttag lanes but all vehicles are going through these fasttag lanes. The lanes thus become very slow and congested. The toolbooth supervisor was arrogant and did not want to listen to any complaints made me. Why is every one allowed to fastag lanes?
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    National Highways Authority of India [NHAI] Phone
    +91 11 2507 4100
    +91 11 2507 4200
    National Highways Authority of India [NHAI] Address
    G 5&6, Sector-10, Dwarka, New Delhi, Delhi, India - 110 075
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