National Highways Authority Of India [NHAI] — Fastag not recognizing

A toll plaza in between Muzaffarnagar and Deoband in Uttar Pradesh. Every time I crossed that toll plaza they take money in cash or through card. When I asked for fastag they denied and said we don't recognise any of this and we have to pay by cash or card only. Kindly look into the matter.
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    National Highways Authority of India [NHAI] Phone
    +91 11 2507 4100
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    G 5&6, Sector-10, Dwarka, New Delhi, Delhi, India - 110 075
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