National Highways Authority Of India [NHAI] — fastag overcharging

Address:

Pune, Maharashtra, 411005

Yesterday, 11th feb 2018, when travelling from kalyan to pune, at the khalapur toll booth i found that the etc designated lines were as usual occupied by many trucks and other vehicles not having the etc tag. When i joined the other lane, i was told that the etc tag reader was not functioning in that lane and that i would have to pay in cash. I did that reluctantly and got a receipt for the payment of rs 230/-. At the next toll booth at talegaon, i used the non-etc lane. However i was surprised to receive a sms that rs 138/- had been debited from my account for the journey! Can you please check and get my money refunded? Also, please ensure that travelers are not double-charged in this manner.

Cash receipt (For payment of rs 230/-) : no: 2072243 dt 11 feb 2018
At 17:25:19. Trans. No: [protected]
Khalapur toll plaza, lane: e05, collector: 019729.

Sms from icici bank at 18:21 showing debit to etc account no: 20474239, icici. Vehicle no: mh43-al-3205, talegaon toll plaza, at 18:11:37