National Highways Authority Of India [NHAI] — fastag service issue | |
I was going towards chennai from nagercoil. On 20-oct-2018 at 16:10hrs, i crossed salaipudur, tn toll plaza was allowing all cars in fastag lane without charging any fine for non fastag cars. I waited for almost 5-7 minutes at that toll. And upon questioning the staffs they where very arogant and told me to complain to where ever i want. It was such an unpleasent experince. Please look into this matter, i felt cheated for the service as assured by fastag norms.
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We crossed Salaipudur Toll Plaza on 19th October to reach Tirunelveli and ETC lanes were kept accessible to all no-fasttag users also. There was a huge traffic and we complained to the person sitting in the counter regarding this. He simply said ' This is just to avoid traffic'. Seriously???? Please educate the people over there with respect to the use of installing ETC lanes.
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