National Highways Authority Of India [NHAI] — Fastag tolls not serving purpose

This is regarding NH-34 ( earlier known as NH-91 or GT road). The work on this road was started more than a dacade ago but it has never been completed even till now and thrown open to public and charging tolls over couple of years now.

At present also road is not completely build between Gaziabad to Aligarh but tolls are forcibly charges with always a waiting of more than 10 minutes each time.

My complaints are about:
1. Completion of the road why not completed yet, even now it has got fully damaged now.
2. Toll charges : Sikandrabad toll always waste more than 10 minutes in queue and staff always doing timepass with folks not paying with fastag. I see fastag being a big problem causing long queues when people don't pay using it. toll authorities just enjoys sitting in their cabin blocking everyone behind them.