National Highways Authority Of India [NHAI] — fastag use

Toll booths not honoring fastag and still collecting cash.
We entered into the fastag lane, we were stopped as the fastag did not work. I can confirm that the fastag is active as we used it on a toll booth just before. Attending person said the fastag is not working and asked to go to cash lane were we asked to honor the fastag and the lady started shouting and demanded cash. Pictures attached.
Very bad experience. These people should be punished.