National Highways Authority Of India [NHAI] — Forcefully collected double cash tax

My vehicle reg. no MA3FNEB1S00238184 I had crossed Asroga Toll Plaza on on 10 Mar 2021, 11:35 PM. I had paid cash less tax at toll plaza but toll emp refuse the same after arguing they have not ready to accept that that have received the money I had shown my fastag ballet but they not ready to accept cash less payment eventhough they missbehaived it with family for this I have lossed money, time and mental harresment I. No words to say anything details are Toll transation Id: cashless 0010012103102345042000
Cash receipts no is 0028
Date 10/3/21
Time 23.35.08
Lane 1
Shift 3
Amy paid 180/-
For this who are responsible ???
What will action take ???