National Highways Authority Of India [NHAI] — Fraud activity At Hiwargoan pavasa toll plaza

I travelled from Pune to Dhule on 31st July.. the toll plaza person swiped my fastag as well as took cash from me stating fastag is not working..While going I ignore it thought might be an mistake but while returning the same thing happened.. I gave them the showed slip which I took in morning while coming back but the person at toll plaza still swiped the fastag and said it’s not working… I am not sure how my people they are looting like this.. also the road conditions is not so good not sure why the so much toll..