National Highways Authority Of India [NHAI] — Fraudulent charges on Eastern Peripheral Toll Plaza

Date 11/22/2020

Eastern Peripheral Expressway Toll Plaza

Toll Plaza had a malfunction and was not able to identify the FASTags for multiple cars due to which there was a traffic jam.

My FASTag was active but they said it is not working and forced me to pay 400 Rs in cash, without any receipt. I asked for receipt and i was told to take the car back but there were so many cars behind me in the queue. After spending 15 minutes and left with no option, I had to pay 400 cash without the receipt as i had two years kid with me.

Basically, toll attendants were forcing almost every other car to pay in cash thrice the amount.