National Highways Authority Of India [NHAI] — I am complaining about fastag

Address:

Madhavaram

I am from Chennai.Today I was crossed madhavaram toll plaza .fastag was not clicked hence the person from the booth came and said that was not low balance.but my husband showed that it was valid 1000 rs in fastag account but that person not agree with us and asked us to pay 120 rs .my husband said we can't pay that already we have money in fastag account .he said problem is there side . Many persons came and shouted us and put baregate.they asked us to call customer care .they are talking like anything. Not even giving respect .this is what the toll plaza person's are working .very bad manners.they are very keen to get money from us .its irritating to us.finally they bought other machine then it was worked .I don't know then why fastag is there .its for emergence and no need to wait but we are waiting and hearing this stupid noises from these kind of people .simple they are saying that they are responsible if not clicking .very irresponsible answers.poor highway toll plaza.its really irritating us. Workers are very bad .poor customer service.take action for those workers .and let them give respect yo customers .we are not crossing for free .