National Highways Authority Of India [NHAI] — Inappropriate behaviour by agent at Raunahi near faizabad

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On 24 july around 1800 hrs... I passed Raunahi toll plaza near faizabad. The behaviour by agent at toll both was inappropriate
I being serving defence personnel was travelling on official duty was still charged toll fees along with fine for not putting fastag on personal vehicle
I made it very clear that I was in my personal vehicle but travelling in official capacity
His behaviour was inappropriate.
Kindly look into the matter such inappropriate behaviour is not tolerable
My vehicle no was AS06L4233