National Highways Authority Of India [NHAI] — Incorrect double toll charged due to server issue at toll and also deducted charges from my fastag later same day

On 14th March, I went to Alwar from Delhi and during the MCEPL toll around 12pm my fastag wasn't read properly and the toll booth guy told that I don't have enough balance in my fastag and so he charged double amount (130rs) in cash. As there was a queue of cars behind me I paid in cash and checked my balance just after crossing the toll and found that I had enough balance (400+) in my fastag.

I went back to that toll booth guy and showed him the balance. He asked me to visit control room and raised my concern for a refund. I went to control room and they confirmed me that there is some server issue going on from there end due to which some users arw facing this issue. Till that time amount was not deducted from my fastag so they refused for refund and asked me to raise complain to respective bank (IDFC). I called many times to IDFC fastag customer care but call never connected to any executive.

Same day in the evening around 7pm, I got an sms stating that toll charges of 65rs deducted from my fastag. Again I tried customer care number multiple times but not connected to any executive. So I dropped an email to their customer support email id with all information and screenshot. Its been 5 days now but I have not received any response from their end. I have already responded on that email for a response and tried customer care number but no luck.

I need refund of my amount (130rs) which was charged at the toll booth. Can you please look into this issue and provide an update?

Date : 14th March
Toll Ticket Number : [protected]
Fastag Number : DL8CAE3335

Deepak Sharma
Contact : [protected]