National Highways Authority Of India [NHAI] — irb pathankot amritsar toll road pvt. ltd

Address:	Amritsar, Punjab, 143001
Website:	www.irb.co.in

Respected sir/madam,

After lot of chasing and struggle i got hands on fa stag from icici and was very happy to use it to save time plus wanted to be part of something new which nhai is implementing, my happiness was short lived when i figured out i still had to wait and waste time at waryam nangal toll plaza under irb pathankot amritsar toll road pvt. Ltd. (Amritsar to batala)... Yes the fa stag lanes are not working and at waryam nangal toll plaza lane was blocked by some load truck supposedly belonging to your project work, truck took good 2 to 3 minutes to move and give way! Truck driver was having a chat with toll booth operator while truck blocking the the lane at exit,

I was traveling from amritsar to batala on 29/09/18. Fast tag was applied and charges rs 85 were deducted but toll person again charged rs 130 from me.
I insisted for refund but they refused. I request you to instruct them and kindly refund my toll charges in my linked account.
Please mark strict instructions so that such incidents does not happen again.

Thank you!