National Highways Authority Of India [NHAI] — issue with fastag in tamilnadu "kappalur plaza"

Address:

Madurai, Tamil Nadu, 625706

In nh7, the toll gate "kappalur plaza" is located very near to tirumangalam town (With in 2 km). People traveling from tirumangalam to madurai should cross this toll gate and will not use this road for more than 2 kms. Before fastag was mandatory, we used to show local id proof at the toll gate and will cross the toll gate at zero cost. Now with fastag the money (75 rupees) is detected automatically every time while crossing this toll plaza. I have informed this issue to
"kappalur plaza" and they told me that "please remove fasttag and show local id at the toll gate as usual, if you want to cross the toll at no fee. Otherwise money will be deducted". Please address this issue as soon as possible.