National Highways Authority Of India [NHAI] — lane jumping and misconduct.no action by nhai staff

Address:

560035

I was traveling with my family from chikmagalur to bangalore and at last toll before nice road toll, nellamangla toll, few goons, jumped the lane, overtook our vehicle unethically and went ahead. On confronting, they abused and gathered from different vehicles and started threating and misbehaving. It went on to even racial comments for them to be local and us being outsiders. The nhai authority at the scene did nothing more than helping them fled away from the scene. They even didn't call the police, and when we called, they tried and settle the matter without taking any action against the miscreants. One of them even snatched my phone and the other pushed my mother and this all happened right in front of the nhai staff. Vehicle number and time of the incident is below: ka 41 z 4110; date 17th january 2020 07:00 pm - 7:45 pm. Please check video recording from toll plaza for details.
I would appreciate if our organization is strong enough to take any action against the miscreants and the officials there, for not taking an action right then. If we don't take action now, we are supporting such indiscipline acts and such offensive behaviour.