National Highways Authority Of India [NHAI] — manesar toll plaza

Very poor traffic management at manesar toll plaza. The connivace between police and toll plaza staffers is clearly visible there. The policeman on his free will was allowing free pasaage of vehicals from the toll gate and we had to wait for over 30 minutes to cross the toll. We wait for more than 30 minutes, hear abuses from toll staffer, pay tax and theatened to be put behind bars if we protest or want to lodge complaint.

Can somebody take action against toll plaza staffers and the policeman for wasting everybody's time?