National Highways Authority Of India [NHAI] — misuse of toll lanes at murthal/bhigan toll plaza

Sir this is to bring to your kind notice that there is gross misuse of the lanes at abovementioned toll plaza. The two mentioned fastag lanes on each side are used by non tag vehicles. There is no proper segregation of the lanes. On top, the lane marked as emergency lane is used by local reg. No. Vehicles and illegal cabs and manned by rude bouncers. Also the concerned operator has silently increased the toll for return journey for cars. Earlier it was 90/95 but now it has been increased to 100rs. There has been earlier reports of mismanagement at this toll plaza last year when it was opened but no strong measures have been taken. Kindly look into the matter.