National Highways Authority Of India [NHAI] — No dedicated lane for Fastag

Address:

RT Nagar, Bangalore

Dear sirs,
I travelled from Bangalore to Mumbai on 1st January 2021. My experience at all the toll plaza was smooth, until I reached Anewadi. From Anewadi, Talegaon, Khed Shivpur each of these toll plaza cash is accepted in every lanes. With a valid Fastag, I had to wait atleast 5 minutes or more at each plaza to pass the barrier.
There is clear marking in place for lanes accepting cash, but vehicles enter into every lanes and cash is accepted at the counter delaying the whole purpose o[censored]sing a Fastag.
I have travelled many times on this route it has been always this experience. I'm driving from Bangalore for over 12 hours, and to wait for 5 mins to badly managed toll plaza is a bad inconvenience.
Request you to kindly address this issue.
Sincerely,
Rakesh