National Highways Authority Of India [NHAI] — Overcharging tolls kindly refund the same

Address:

Ashok Dhanukuni-Kharagpur Tollway Ltd., For KM 35/250 Toll Plaza- Jaladhulagori On NH 6, Notif. No.; S.O. 635 (E)

On 07.02.2021 we have a journey but at the "Ashoka Dhankuni-Kharagpur Tollway Ltd." toll we have faced a tremendous problem. The toll personnel sent our non-fastag car to the fastag toll with instruction from Toll incharge Rabi Biswas. We asked for return journey and they charged Rs 210 in place of Rs 105 without informing anything. We thought we have return journey toll and at the time of return they again charged Rs 105 and they told that on previous journey we have Rs 105 fined. We have told them that your personnel sent us on the toll gate then why should you charge extra? Then the toll incharge Kartik Adak told that we did not know who told you to go the toll gate. Then Rabi Biswas was toll manager and now I am Kartik Adak toll manager and he using lots of slang languages.

Now my question
1. Why toll personnel intentionally sent non-fastag car to the fastag lane?
2. If they sent to reduce the overload on toll gate then why they charge Extra Rs 105?
3. Why did toll manager use slang language?

Date of incident: 07.02.2021
Transaction ID at the Toll:[protected] dor Rs. 240
Transaction ID at the Toll: [protected] dor Rs. 240
Vehicle no.: WB 20H 1418

Kindly clarify the same urgently.

I have photocopy of the toll payment slip but the photos are not attaching due to your technical problem.