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National Highways Authority Of India [NHAI] — Regarding the extra charge by cash and fastag both

At toll milk majra, staff of that toll told us that fastag of your car is blacklisted and take double toll in cash. After some time I got a message of deducting Rs 80 from the same toll on 30/11/2020 at 5 pm. My vehicle no. Is HR06AQ5974 and transaction by Vehicle MQ3NFG81SJC191702. In total I got a loss of Rs 160 on that toll. Please refund my money back in the fastag .
Regarding the extra charge by cash and fastag both
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    National Highways Authority of India [NHAI]
    Customer Care Service
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    3%
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    National Highways Authority of India [NHAI] Phone
    +91 11 2507 4100
    +91 11 2507 4200
    National Highways Authority of India [NHAI] Address
    G 5&6, Sector-10, Dwarka, New Delhi, Delhi, India - 110 075
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