National Highways Authority Of India [NHAI] — rs 45 refund request: double charge at nelamangala toll plaza, bangalore

Address:

NELAMANGALA TOLL PLAZA, LANCO DEVIHALLI HIGHWAYS LTD, DODDAKARENAHALLI, BANGALORE

Dear Sir,

Sub: Rs 45 Refund Request: Double Charge at NELAMANGALA TOLL PLAZA, BANGALORE
Ref: My FASTag Account No [protected]

Today the employees of Nelamangala Toll Booth falsely claimed that "there is no balance in my FasTag" and demanded cash of Rs.45. After 1/2 an hour I got SMS stating Rs.45 is deducted. So I got charged twice. Please see the photo showing Toll Receipt for Rs.45 and also SMS confirmation of FasTag deduction.

Could you please help to reverse this double charge to me and also take action against the unscrupulous staff of NELAMANGALA TOLL PLAZA, BANGALORE.
Awaiting your solution.
Thank You
Sreenivas