National Highways Authority Of India [NHAI] — Toll Collected Twice: Via UPI & also by Fastag Balance Deduction

Address:

Chhajarsi Toll Palaza - Near Hapur, Uttar Pradesh, India

This happened with me yesterday at Chhajarsi Toll Plaza - First they scanned my Fastag and said that it is not working & we can not deduct the amount from Fastag.
They asked me to pay in Cash instead - I than told them that I will pay by mobile wallet UPI - I then paid them through UPI on the barcode that was affixed there.

After paying I left the toll plaza - they did not even mind giving me the toll receipt !

After 10 minutes, I get a message on my phone that toll has also been deducted from my Fastag Balance !!

I demand an immediate refund & also compensation for the harassment caused to me + action on the toll workers & management - as they also used foul language & bad behaviour with me, I was with my family & I really felt bad !