National Highways Authority Of India [NHAI] — Toll fee collected through both FasTag and Cash payment concurrently (duplicate) for the same entry

Address:

Plot no.16, Maruthi Avenue, Govarthanagiri, Avadi, Chennai 600 071

During my entry at Vanagaram, Tamilnadu Toll plaza on 9th Feb 2021 at 8.59 pm, I was asked to pay cash Rs.45 stating wrongly by the person in the toll counter that my FasTag was not active by that time. They gave me the receipt with the mention of my car number as 0990 and time as 9 pm instead of car number as TN12Q9901. When I asked for the toll receipt with the mention of correct vehicle number, I was told to correct it with pen. Also, after moving away from the toll plaza for some distance, I received the message from my FasTag account that Rs.45 has been deducted already from my FasTag account at 8.59 pm. Kindly look into this and return the second payment collected, back to my FasTag account at the earliest.