National Highways Authority Of India [NHAI] — toll tax charged twice

Address:

B 502, Ghurfat Manzil, Marol, Mumbai City, Maharashtra, 400059

Dear sir/ madame,
Vehicle no.: mh02ee6830

I was travelling from mumbai to pune on wednesday with my valid fast tag. When i reached the first toll which is khalapur, the counter person asked me to pay for the toll which is rs. 230 from mumbai to pune which also includes the talegaon toll. I asked him that i have fast tag with sufficient funds so why not get the same deducted. He said that it is not valid, so i paid him rs. 230.00 and when i reached the 2nd toll which is the talegoan toll a tax of rs. 173 got auto deducted from my fast tag account. Hence request you to please look into the matter and reply and please refund my tax.

The details of my fast tag customer id is 11519890 linked with icici bank

The details of the trip:
Khalapur toll receipt:
Toll tax: rs. 230.00
Cash receipt no. 32102040 dated: 04/12/2019time: 21:58:51
Trans no.: [protected]
Exit plaza: talegoan off east

Second toll plaza where my payment got auto deducted from fast tag which was already paid on the khalapur toll:

Toll tax: rs. 173.00
Trip no.:[protected]
Date:[protected]