National Highways Authority Of India [NHAI] — Unnecessary Delay At the Western UP Toll Plaza

Dear Sir/Maam
Even after having fastag with which we expect smooth and fluent flow of all cars...we experienced unnecessary delay due to lack of proper machines for reading fastag.Instead of automatic scanning, scanning of fastag was being done manually at 1550hrs, 28th December, 2020.Also, one machine was being used to read fastag at three to four lanes by a single person due to which we had to wait for a lot of time.It is really frustrating.
I hope action on this will be taken as soon as possible.