National Highways Authority Of India [NHAI] — Unnecessary harassment and extraction of money

On 5th Oct 2021 at 9.47:46 PM I entered BANSKOPA TOLL PLAZA & was was stopped for having no balance in fastag, whereas fact remains emergency balance of Rs. 150/- was there to cover charge of Rs 35/- . On that plea the person concern forced me to pay Rs. 150/- to cross the barrier. I had to budge down at that moment to avoid any embarassing position. To utter surprise the Rs. 35/- also got debited from my fastag at the same time as per recieved later on. Perhaps this is the unique way to extract money from car owners particularly traveling with family. My car no WB38AV9533.