National Highways Authority Of India [NHAI] — Waiting for more than 17 minutes on toll and rude behaviour

Address:	160055
Website:	Consumer complaints

Hi respected sir/madam, i was with my better half on the way to hospital as she was pregnant and expecting anytime. I had to wait for than 17 minutes to get my pass and i requested them to use the express till and was happy to pay and explained them the reason but the staff was very rude and was barely listening to me and was using swearing word. I came to india so that my wife can have her delivery with the parents and that day i regret the decision but luckily i was on time. I heard that if we wait more than 3 minutes we can avoid paying toll if it is true than can i please have a copy of such rule emailed to me please at [protected]@gmail.com
Kind regards