National Highways Authority Of India [NHAI] — waiting in fastag line for more than 5 minutes

Address:

Chennai, Tamil Nadu, 600045

The toll booth in chennasamudram in chennai bangalore nh is allowing non fastag vehicles in fastag lane and collecting toll. Every time we are forced wait for 3 - 5 minutes to cross this toll plaza. The so called supervisor never present in booth area and only after creating a fight the supervisor come as if he is the king of india. Today after waiting 5 minutes i came out and came to next lane and insisted for scaning with that hand held device and refused to roll as i have fastag and prepaid toll fees. That supervisor said he can’t do anything also said i can wait for hours there and he doesn’t bothered. Whenever urgent i will be forced to pay cash and today i was free and refused to pay toll in cash and congrssion started all vehicles started shouting or moved to other lanes. If nhai cannot controle this toll booth management to ensure exclusive lane for fastag vehicles, then let them give in writing, so that we can approach pmo’s digital india department. The very purpose of have a person is to collect cash only and this toll booth management may be above constitutional obligations.

Will nhai will respond