National Highways Authority Of India [NHAI] — Wrong collection of toll at hattikeri booth on nh 66

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Through Fastag, I was taxed Rs80/ as toll fee in Hattikeri Toll Plaza on NH 66 when my car passed through the gate although I was a local and, the locals are exempt from paying toll fee as per the understanding with the Toll collection Agency. The Toll Plaza personal informed that I should have passed through the specific gate meant for locals to avail the exemption. To my further enquiry, they said that they have removed all instruction boards and helpers (to guide the travellers) in this connection on NHAI advice. If that is the case, I insisted that you should have altered the computer programme in such a way that the local vehicles are recognized in the gate and Toll-waived. They said that it's not in their hand.

I also perceive that the toll (Rs80/ one way)for a small vehicle like a car is hefty and harsh penalty.

I therefore request you to consider my request and reimburse the toll collected wrongly. I request you to put either a board instructing to use seperate/specific gate for locals or, put someone as guide. In case you are not erecting any sign board, in the light of government insisting compulsory use of Fastag by all, it becomes necessary on your part to correct/alter program in your Toll collection computers suitably.

Kindly do the needful. Expecting an early favourable reply, I remain.

With regards,

D Ramappa