National Institute Of Open Schooling — Amount deducted by bank but payment not completed on NIOS platform

I did payment for my sister's 12th open school on 30 October of rs 3570 from Paytm payments bank UPI reference:[protected] but I haven't got the payment confirmation on the website till this date I want a refund asap as due to this my sister took admission in another institution now

Email : [protected]@gmail.com which used for NIOS

Please resolve this issue asap as I have tried contacting NIOS on all the available contacts and emails and I haven't got a single reply from them

Please help me
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