National Insurance Company — company played fraud with me in my 2-wheeler insurance

Address:

Karnal, Haryana, 132001

Hi my name is bharat s/o nand lal verma
Last year on 6 aug 2016, i purchased an insurance policy for my newly purchased bike (Pulsar 150cc) from national insurance karnal, i purchased it from bike showroom premises (Mohit autos gharunda karnal) itself, at the time of purchasing policy, the national insurance company personnel provided me a cover note instead of original policy and said that this is the actual policy which i believed because i didn't had any knowledge of insurances at that time.
Now after one year when my policy is about to expire and i want to renew it online, it is then, when i came to know that the cover letter doesn't have any actual policy number associated with it, and i can't renew it online, then i made a phone call to the bike showroom owner from where i purchased the bike (Mohit autos gharunda, karnal haryana) and then he said that only they can renew the policy and refused to provide me my expiring policy number, i called the national insurance office karnal, but even they refused to provide me my policy number, i am feeling stuck and cheated now, because in lack of my expiring policy number i can not buy an insurance of my choice, i don't have any option but to buy it from the same fraud people.
I don't even know if someone will ever read what i wrote here and take any action against them, even then i am posting here : (, because i don't even know what to do.