[Resolved] National Insurance Company — Health insurance claim payment not received from tpa vipul medcorp pvt. ltd.

thaparlr

from Chennai, Tamil Nadu

Address:	122011
Website:	www.vipulmedcorp.com

My health insurance policy no. is 361400/48/15/[protected] with your company gurgaon branch. i had a total knee replacement operation at primus hospital new delhi on march 22, 2016. the claim was submitted to vipul medicorp on 6th april 2016. the claim amount is about 4 lakhs. despite answering all their queries to their satisfaction, vipul medicos are not making payment of the claim. they are giving vague answers when contacted on their helpline[protected]. i have sent them e mail reminders also but no satisfactory reply is coming from them. they donot allow access to any senior manager of theirs. my cliaim file no with them is 17rb01naa0329. i have complained to the national insurance company gurgaon divisional office also as they have issued my policy. i donot understand why they are harassing your customers. they should be held accountable for such actions of theirs.
Please let me know when i can get the payment of my claim and why it has been delayed by your tpa.
Shashi kanta thapar

+3 photos

Was this information helpful?

No (0)

Yes (1)

Sep 9, 2016

Complaint marked as Resolved

National Insurance Company customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2016

National Insurance Company Customer Care's response Dear Sir, We thankfully acknowledge your grievance. Due to technical complicacy of grievance redressal, it is very difficult for us to redress grievance in this forum. You are requested to write your grievance at customer.[protected]@nic.co.in You can also directly lodge grievance at nationalinsuranceindia.nic.co.in or igms.irda.gov.in Inconvenience caused is deeply regretted.