National Insurance Company — Heritage Health Insurance TPA delaying the claim

Respected Sir/Madam
Claim no. HH[protected]
I have applied for a partial reimbursement claim to National Insurance company through Heritage Health Insurance TPA Pvt Ltd for Rs. 17283. I have replied to all the queries raised by the TPA. But for the fourth time same query was raised by the TPA stating to " Provide all documents from previous TPA which should be certified with stamp and sign that papers are kept in their record.(LIKE FINAL BILL& RECEIPT AND ALL SUPPORTING DOCUMENTS". I have already sent an email enclosing all the main hospitalization documents stamped and signed by the previous TPA several times. Having received the documents, they are repeatedly asking the same query. When contacted the Co ordinators of our Indian Bank Mrs. Poorni Ashwin [protected], she told me to wait. When contacted her for more than 10 times she ignored my call. When sent an message after waiting for 14 days, she informs me to send a mail to indianbank.[protected]@bajoria.in. This she could have told earlier. To all the mails I have sent my concern several times, but no one even acknowledged the mail. Even National Insurance helpline did not respond or acknowledge my Email. When contacted [protected] he simply tells us to call helpline stating that he is on leave, busy with work etc. When contacted the Heritage Health Insurance TPA helpline[protected]/[protected], they simply keep on transferring the call and make me to wait for 30 minutes for each call. This happened 4 times. After 30 minutes the call gets disconnected. But not getting any answer from the processing team. Being the Bank employee, unable to get time to connect to them, inspite of my sparing the valuable time of customers in the Bank, I am unable to get response from them which causes more frustration and mental distress in my work. I have submitted all the documents required for the partial reimbursement claim as per the policy but they are simply postponing and asking the same query several times. I request your honourable office to intervene and take suitable action against the TPA for their duty ignorance.