National Insurance Company Complaints & Reviews

We requested to agent in last week on dated Oct 20, 2020 to share Pre inspection report with surveyer but till date agent is not shared the same.
Vehicle registration No. HP 12 H 9670
Policy No.[protected]

Sirs,
We have been having our cars’, tractor, health and foreign travel insurance, from NIC for last nearly ten years.
Our Tractor insurance expired on 05/10/20 but before that the local agent was reminded on 19th Sep and he ultimately collected a blank(normally it’s not done) crossed cheque in NIC’s favour on 7th Sep after subsequent reminders and requests for corrections of wrong entries in the policy.
However we noticed that no mention of ‘no claims bonus’ appeared on the policy and we were charged perhaps full amount, for the past seven years that we have been renewing it.
I also requested the agent to change the cover from comprehensive to third party, expecting it to be cheaper. However, to my utter dismay, I was told that payment by cheque, for ‘ third party insurance’ is NOT accepted by the company and it has to be made in cash. This is not at all acceptable to us due to various reasons besides doubts about clean dealings. We wonder how cheques have been accepted for every policy in the past and now also they are acceptable(as told) for comprehensive policies but NOT for third party insurance.
On careful scrutiny and comparison with our own car insurance it was also noticed that cost of third party insurance of a lighter(595 kgs), smaller, bodiless older tractor that hardly ever rolls out of the farm premises or plies on public roads is MORE than the cost of comprehensive insurance of our own costlier, heavier(laden weight 1800 kgs) and newer car plying much more on public roads and more prone to self/public damage.
Whatever may be business considerations this anomaly is rather serious as it is detrimental to farmer interest and it appears that even IRDAI is also unconcernerned about farmer vows and suicidyes and topping on the crowded bandwagon of farmers exploiters.
It is requested that contents of policies of numbers i[protected] and ii) ….2775 may please considered.
Necessary clarification/directions on the above also please be given very expeditiously to avoid i)Limiting the use of tractor within private farm premises in absence of mandatory insurance, ii) Switching over to other insurance providers, though not a very credible alternative. iii) Approaching IRDAI or PMO or seeking legal recourse for claiming refund of overcharge, if any.
In view of the above any damage to our interest as customer will be the responsibility of NIC.
Sight delay, due to inconsistent and tricky submission system, is regretted.
Your favorable and fast action will be highly appreciated.
Regards
Faithfully yours
Vijay Deoskar

We have been having our non-life, cars, tractor, health and foreign travel insurance, from NIC for last nearly ten years.
Our Tractor insurance expired on 05/09/20 but before that the local agent was reminded on 19th Sep and he ultimately collected a blank(normally we don’t do so) crossed cheque in NIC’s favour on 7th Sep after subsequent reminders and requests for corrections of wrong entries in the policy.
However we noticed that no mention of ‘no claims bonus’ appeared on the policy and we were charged perhaps full amount, for the past seven years that we have been renewing it.
I also requested the agent to change the cover from comprehensive to third party expecting it to be cheaper. However, to my utter dismay, I was told that payment by cheque, for ‘ third party insurance’ is NOT accepted by the company and it has to be made in cash. This is not at all acceptable due to various reasons besides doubts about clean dealings. We wonder how cheques have been accepted for every policy in the past and now also they are acceptable(as told) for comprehensive policies but NOT for third party insurance.
On careful scrutiny and comparison with our own car insurance we noticed that cost of third party insurance of a lighter(595 kgs), smaller, bodiless older tractor that hardly ever rolls out of the farm premises or plies on public roads is MORE than the cost of comprehensive insurance of our own costlier, heavier(laden weight 1800 kgs) and newer car plying much more on public roads and more prone to self/public damage.
Whatever may be business considerations this anomaly is rather serious as it is detrimental to farmer interest. Insurance providers and even IRDAI also appear blind about farmer vows and sharing top of the crowded bandwagon of their exploiters.
It is requested that contents of policies of numbers given above and at additional reference may please considered.
Necessary clarification/directions on the above may also please be given very expeditiously to avoid i)Limiting the use of tractor within private farm premises in absence of mandatory insurance, ii) Switching over to other insurance providers, iii) Approaching IRDAI or PMO or seeking legal recourse for claiming refund of overcharge.
In view of the above any damage to our interest as customer will be the responsibility of NIC.
Your favorable and fast action will be highly appreciated.
Regards

Faithfully yours
Vijay Deoskar

How to get customer id no. Of car insurance policy no.[protected], dated.6th january 2020.
Name of :- purna chandra parida, s/o dhadi parida,
Vehicle no. Od14r0241
Rto rourkela odisha.

Manmohan Singh don't back my insurance money.

Hello, My Name is Manik Lal karnani, My Customer ID is [protected], I have a joint Policy with My Wife Lata Devi Karnani. She Has Expired on 13th of July'2020. After that i have submitted all the documents to the officer name Mr Abhishek Sen.. he again and again asking for something or the other.
i have submitted Discharge summary and death certificate copy which we have received from the hospital but he is not persuing our claim and his behaviour is also not goof and professional.
i request you to please look after this

I want my customer id of my policy, i am unable to attach my two wheeler policy with digilocker. My policy number :[protected]
I want my customer id asap....

Complaint - Policy number .[protected] and claim number .[protected] /[protected]
Provided settlement letter having no detail information.

And also find below expenses for both applicant.

Hospitalization for Vasantbhai Thakkar

.1. Reports of Kotak lab : Rs 4100
2. Baroda Imaging Centre : Rs 2500
3. Consulting Dev medical Hospital : Rs 500
4. Tirupati Medicines : Rs 580.02
5. Shree Hospital and ICU : Rs 21000
6. Shree Pharmacy :. Rs 3132.10
7. Shree Pharmacy : Rs 2437.10
8. Toofani Advance Lab
System. :. Re 3000
9. RHYTHM HEART INSTITUTE : Rs 365517
For RHYTHM HEART INSTITUTE received cash less claim from Religare health insurance company Ltd of Rs 131707 other amount paid by me of Rs 233810.

Hence Total claim amount for Vasantbhai Thakkar is Rs 271059.22 out of which claim settlement done only Rs 55000 as confirm by VIPUL TPA which is not acceptable.

Below is details for Champaben V Thakkar.

1. Reports of Kotak lab : Rs 3800
2. Baroda Imaging Centre : Rs 2500
3. Consulting Dev medical Hospital : Rs 500
4. Shree Hospital and ICU : Rs 21000
6. Shree Pharmacy :. Rs 3210.10
7. Shree Pharmacy : Rs 1962.00
8. Toofani Advance Lab
System. :. Re 3000
9. RHYTHM HEART INSTITUTE : Rs 184574
For RHYTHM HEART INSTITUTE received cash less claim from Religare health insurance company Ltd of Rs 118293other amount paid by me of Rs 66281 at hospital.

Hence Total claim amount for Champaben V Thakkar is Rs 102253.10out of which claim settlement done only Rs 55000 as confirm by VIPUL TPA which is not acceptable.

I am strange that in both files received same amount ...

Hi,
My name is kanwar ajit singh gill, we have been through dr kapur’s the healing touch eye centre for the eye surgery of my daughter arshpreet kaur as on 04 august and her eye problem is not older than six months.
Find alongside attached email communication and associated documents for your support and just we had received a whatsapp communication from one of your executive harish kumar that “preauthorization cannot be extended at this point as surgery is not payable as per policy t&c as the same falls under cosmetic”.
Afterwards, we have had a words with mohit arora who is from dr kapur’s the healing touch eye centre and he has suggested us to contact you back to inform you that this is a not plastic surgery and surgery is about to have strabismus surgery which has already been planned to be happening on 17 august.
Hope this would suffice to clear out the doubts and take measurable steps accordingly in order to have surgery timely and not to linger on since it is required on top most priority.
Your reply is awaited and if you would be requiring any additional document or clarification then do let us know at any point of time.
Policy no –[protected] and uhid - [protected]
Kanwar ajit singh gill
+91-[protected]

My old policy of year[protected] expired on 30/7/2019. I renew it online on 30/7/2019. I got msg transaction has been successfully completed. But on 1/8/2019 i was refunded. I didn't know about that. But when i am going to renew policy for year 2020-21 i found that there is no previous year 2019-20 policy. Now what can i do for continue that policy?

This informs you that i am an employee of randstad india pvt ltd, having policy no[protected] of my spouse name babita from the mediassist (Insurer name - national insurance). I was submitted my spouse maternity claim no[protected]Insurer claim no :[protected] before more than two month, they inform me you claim denied due to
On scrutiny of documents it is observed that the hospital is not registered and does not full fill the criteria. Also treating dr was bams md ayurvedha who has performed c-section. Based on these confirmations provided by our internal investigation team the claim is being repudiated

But i am not satisfied the from the investigation and reason for denial because in the document checklist the point no 8 clearly mentions if the hospital is not registered please get the letter from the hospital letterhead number of beds and doctors and nurses available round the clock. I already submitted this letter to the mediassist, also submitted the treatment description which clearly mentions the four doctors involved in treatment in which dr neeru bala (M. D) (Gynecologist and obstetrician) and dr gautam chawla done the surgery. But still they investigate the claim on information based on sites of internet and nobody went to hospital for check their records.
The four doctors with their regd number mentioned at the hospital letterhead already given.

1. Dr renna kakkar b. A. M. S, m. D (A. M)
Regd no 6889

2 dr neeru bala (M. D) (Gynaecologista and obstetrician)
Regd no 36424

3 dr bali (Pmc)
Regd no 46047

4 dr gautam chawla (M. D) (Pald)
Regd no mci 086535

L request to reinvestigate the claim properly and complete claim process asps.

I received your final reminder letter on 14th july for reference no.[protected] dated 9th july 2020..
I have already submitted the required documents except untrace report & ncrb report on 6th july 2020 by speed post as per copy attached.

Please ensure the receipt of the said documents at you end.

Sir, kindly see the attach file.
From,

Yours faithfully
Pintu chaki
Ph [protected]

On dated 23 june i renew my car policy as under but could not take print out of my policy. Pl send it at my mail
Renewal policy
Place to renew your policy online

Renew policy details

Customer id[protected]
Customer namemanmohan kaushal
Product codepc
Product namemotor - private car
Policy effective date13/07/2020 00:00:00
Policy expiry date12/07/2021 23:59:00
Quotation nor[protected]
Premium amount₹2, 675
Note: policy effective date and expiry date may change if policy renewed during grace period

Update contact details

[protected]@yahoo.com
Email id *
Please confirm your email id
[protected]
Mobile no *
Please confirm your mobile no
Payment type

Payment option

This is diwakar vikram singh wants to lodge a complaint against the surveyor and the national insurance company which is located in gorakhpur, uttar pradesh. My vehicle toyota fortuner up 53 cl 5555 had an accident on 06 march 2020 which was sent to rajendra toyota gorakhpur and was surveyed by vijay pandeyand repaired there. Later on when i requested for the bill he asked for bribe and when i refused he made a false bill so that i cannot get the expected amount. I had to run to between divisional office and branch office from the past 20 days and they do not have even a clear excuse.

Sir, mere bike ka excident ho gya tha. Mere dwara claim kiya gya to agency dwara accept kr k surveyer dwara survey krwa k poori tarah 20 march 2020 ko meri bike repair karwa di gayi aur mere dwara us bike me kharch huye 23 hazar le liya gya. Aur sath me bike k sare document aur bank account number cancel cheque liya gya but abhi tk mere account me mera bike k claim Rs. abhi tk nhi mila.
Kripaya ukt k sambandh me karywahi karne ka kasht kare.
Amit kumar
Bike no. UP 72 BC 0405
Yamaha R15 v3 ABS model

My bike no. Br06bd7735
My phone number is [protected]
Please solve my problem

Policy no.[protected], claim no.[protected]
A/c a munin chowdhury
Claim lodged on 20th january.
Nature of weekly benefit
Amount of claim rs. 12, 000/-

Reasonable time has been passed but claim is not settled in spite of repeated request.

As informed by the officials of nic, do1 that the claim was approved on march 2020 but due technical snag they are unable to upload the details of the claim for the payment.

Sir my policy no.[protected] i paid money on online payment payment is successful ly done
The policy update msg is done

Dear sir/madam, thanks for insuring with national insurance. Your policy no.[protected] has been successfully issued. Premium rs.1390.62, gst rs.250, total premium paid rs.1655

But no print still iam waiting for 30 minit but no print
Plz sent a policy copy in my email my mail id
Jasmon. [protected]@gmail.com

Dear sir,
I had undergone a angio-plasti on 11th march 2020; on 10thmarch202, care hospital submitted a claim reference no. 21850672; i have submitted all the three years policy document copies; for which they said i need to submit 4 years of policy document copies which i am not carrying or retaining; i am a customer of bank of baroda and thru them this insurance was done.
Their leave-let says it is 3 years continuous policy required to claim. Although i have four years of continuous policy without any break and requested them to please do something as i a regular customer with national health insurance and have been paying my yearly health insurance premium. My son approached national health insurance after the medical procedure was done; they could not help;
Now i have bank statement showing the debit for the insurance premium was done on[protected] via neft for rs.7246.
Ithis will cover the 4 years policy requirements and mediassist have said they are unable to process the claim.

Please help me as i have spend almost rs.2 lakhs and 5 thousand to hospital and about 20, 000 for other test; altogether i spend around rs.225, 000. I have been paying for my insurance for this day but have resulted in great inconvenience to me and my family.

All documents will be submitted to the tpa-mediassist after the lockdown period as the offices and banks are working on skeloton staff and not entertaining the customers for any copies of statement and the insurance contract copy.

Please help sir, i am retired person and your kind help is requested.
Please reach me on [protected]

Thank you and best regards.

Showkat hussain


Complaint status
[mar 21, 2020]
Medi assist india customer support has been notified about the posted complaint.
Updated by showkat4780, mar 21, 2020

My mobile phone no. Is [protected]
Complaint comments add a comment updated: mar 21, 2020