National Insurance Company — no response after document submission of claim

Address:

mundakkalveedu, Thiruvananthapuram, Kerala, 695103

Regarding ccn: 97363993,
As of now 8 mouths are over for processing my claim.

As per the insurer request on 11 february 2019 regrading pending documents, i submitted tpa with icps on 18 february 2019 via medi assist india tpa pvt. Ltd.

After that i did't received any update. After that i called assistant manager of nic, she is on maternity leave. So that these much delay happens.
So i mailed to responsible people by informing this.

After that they transfer this to action on april 03 2019.
But still i did't get any update.

Each week i am sending reminder on this but no response.
Please do needfull