National Insurance Company — regarding policy of my vehicle

Address:

691602

Sir

September 16/ 2017 5.57 pm i renewed my vehicle policy through online (Hero corporate online site), first i received one mail stating that "congratulations!! Your transaction is successfull with transaction id hero[protected] for amount rs 1256.0/-".

After 10mts another mail came stating that "sorry!! Your transaction is failed with transaction id for amount rs 0.0/-".

But amount is debited from my account i received mail from my bank, amount transferred to national insurence kolkatta seq no is[protected].

I didn't receive my new policy certificate. If it failed no money is refunded till this time.

I again checked in hero online site now it states that your policy is already renewed... Then where is my certificate

Now situation is no certificate and no money... Please check it and let me know???

Details
Name - prasanth s
Policy no -[protected]
Vehicle no - kl-02-ap-9328
Transaction id - hero[protected]
Amount - 1256
Seq no[protected].
Mail - [protected]@gmail.com
Mob - [protected], [protected]
Wating for your early replay

Regards
Prasanth