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National Payments Corporation of India [NPCI] Complaints & Reviews

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Updated: Jan 22, 2026
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National Payments Corporation of India [NPCI] reviews & complaints page 14

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A
Ashish Tiwnari
Nov 10, 2021
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Hello I am unable to create my BHIM UPI PIN for the account number attached with my phone number [protected]. PLEASE RESOLVE THIS ISSUE AT THE EARLIEST AS I HAVE TO DEPOSIT MY COLLEGE FEES BY this Sunday
National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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    NAVIN ROONWAL
    from Bikaner, Rajasthan
    Nov 10, 2021
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    Address: Jasnagar teh. Riyan badi nagaur

    एक व्यक्ति ने जानकार बनकर कॉल किया और कहा कि फोन पे पर पेमेंट ले लिया और वो व्यक्ति जुटा निकाला हमारा पेमेंट 50000 निकल गया अत आप हमारा पेमेंट वापस करवाए
    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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      P
      Pradeep Gajre
      Nov 9, 2021
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      We have Axis bank fastag. We are unable to recharge our wallet. We have done the required kyc process by personally visiting Axis bank, Corporate center branch at Andheri Mumbai and received the 9 digit customer ID and communicated to Axis fastag phone banking and on email etc.[protected]@axisbank.com. We are following up since 4th November on this matter but our complaint is not yet resolved. Because of this fine is being levied upon us at toll plazas. We have already paid a fine of rs. 150/- until now.

      Regards
      Pradeepkumar Gajre
      [protected]
      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
      Nov 09, 2021
      Updated by Pradeep Gajre
      We have Axis bank fastag. We are unable to recharge our wallet. We have done the required kyc process by personally visiting Axis bank, Corporate center branch at Andheri Mumbai and received the 9 digit customer ID and communicated to Axis fastag phone banking and on email etc.[protected]@axisbank.com. We are following up since 4th November on this matter but our complaint is not yet resolved. Because of this fine is being levied upon us at toll plazas. We have already paid a fine of rs. 150/- until now.

      Regards
      Pradeepkumar Gajre
      [protected]
      Nov 09, 2021
      Updated by Pradeep Gajre
      Ticket # [protected] issued by etc.[protected]@axisbank.com
      Nov 09, 2021
      Updated by Pradeep Gajre
      Owing to no response from Axis bank fastag department- we have put up a request to them to close our fastag account
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        G
        girija shankar panda
        Nov 2, 2021
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        Address: Takatpur,Baripada,Mayurbhanj,Odisha

        Sir i have a loan from BOI, NOU BRANCH, TAKATPUR, BARIPADA.MY destination bank for EMI is SBI, SME BRANCH TAKATPUR.But in case of auto debit mandate registration, it is two times rejected due to mismatch of signature.kindly resolve this problem at your end.My name is Girija shankar Panda.
        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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          P
          Paresh Chavada
          Nov 2, 2021
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          28/10/2021 I had upi transection therw Paytm in Kotak Mahindra Bank of rs.825.55 but not received opposite side. Money was deducted from my account.
          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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            S
            Saif Ali 07
            from Ballia, Uttar Pradesh
            Oct 29, 2021
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            Address: Sasana Ahalu
            Website: panind

            Dear SAIF,
            We noticed that your transaction through our payment gateway may not have completed. Please find a copy of your transaction details included below:
            Merchant: www.panind.com

            Transaction ID: SA-[protected]CR
            Amount: 107.00
            Date:[protected]:09:54
            Phone Number: [protected]
            We encourage you to complete your order by clicking Retry Now. This retry link is valid for 2 days. Sir Maine payment kiya hai please help me sir
            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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              D
              devenderroy
              Oct 28, 2021
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              Address: Mansurpur Hallaya, Vaishali, 844112, contact-9911557600

              On 23.10.2021 I booked my hp gas refill and paid ₹988/- through BBPS (umang apps) but my money deducted from my SBI account but hp gas refill not booked. I called HP gas they stated that the booking amount not received by the HPGas. I raised dispute at SBI branch online.

              transaction with the PayU ID: [protected]

              the transaction identifier is: 41DMKPJ0JXIBVPEUO5UY4CZNXLI1ITOYOGT

              I urge you that please check and refund my money.

              BBPS online complaint portal is not working.
              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                H
                Harshitsingh089
                from Patna, Bihar
                Oct 28, 2021
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                My previous account which i have seeded to npci has been closed.Now i want to seed new account to npci but bank officials are unable to do it for receiving subsidy.kindly help me out.
                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                  SHETTY SURESH K
                  from Puttur, Karnataka
                  Oct 26, 2021
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                  LPG gas refill payment made in freecharge.com app on 03/10/2021. The UPI TRANSACTION REF NO.[protected]. Rs.896.00 debited from my IPPB Digital Account.
                  Complaint raised CR.[protected].
                  The amount still not Refunded
                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                  Not resolved
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                    A
                    Akshay@00
                    from Dharwad, Karnataka
                    Oct 15, 2021
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                    Address: Karnataka

                    About NPCI mapping problem with my bank account .
                    Bank: Union Bank of India
                    A/c no: [protected]
                    Adhar no:[protected]

                    I have been repeatedly visiting my bank from more then a week . When ever I go and ask they say that mapping is done . But if I check in Uidai website it's showing as technical exception and in DBT app it's showing as retry .

                    I had apply for SSP(State scholarship portal) of karnataka . So for that I shd have NPCI mapping done but when I check in ssp portal it shows as not done.
                    Please I kindly request to solve this issue as soon as possible so that I can get my scholarship.
                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                      A
                      Ambuj Singh Chauhan
                      Oct 14, 2021
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                      Sir mujhe ek call aya tha call me bataya gya ki one plus 8 phone installment me mil jyga mujhe us time phone ki jarurat the call me bataya tha ki 4000 advance pay karna hoga jo ki total amount Me khata(Minus) kar diya jyga Maine 4000 ka payment kiya mujhse bola gya 2 din me apka phone apke adress me a jyga but 2din baad mera call uthana band kar diya mera number block kar diya
                      Mere payment bhi chala gya aur mujhe phone bhi nhi mila

                      Transaction ID:- P2107311340353328679525

                      Mujhe [protected] se call aya tha aur whatsApp message bhi aur is number par maine phone pay ke through 4000 pay kiya
                      Tha mere pass record hai
                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                      Oct 14, 2021
                      Updated by Ambuj Singh Chauhan
                      Sir mujhe ek call aya tha call me bataya gya ki one plus 8 phone installment me mil jyga mujhe us time phone ki jarurat the call me bataya tha ki 4000 advance pay karna hoga jo ki total amount Me khata(Minus) kar diya jyga Maine 4000 ka payment kiya mujhse bola gya 2 din me apka phone apke adress me a jyga but 2din baad mera call uthana band kar diya mera number block kar diya
                      Mere payment bhi chala gya aur mujhe phone bhi nhi mila

                      Transaction ID:- P2107311340353328679525

                      Mujhe [protected] se call aya tha aur whatsApp message bhi aur is number par maine phone pay ke through 4000 pay kiya
                      Tha mere pass record hai

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                        O
                        Om Pullarwar
                        Oct 13, 2021
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                        Sir,
                        I have done complaint so many time that my NPCI mapping is not done it has been a month I have done complaint multiple times but it has not been resolved yet.
                        It is still showing technical exception.
                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                          F
                          faizan109
                          Oct 12, 2021
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                          Hi, I tried the uidai bank mapper site, after entering the aadhar number and the OTP, it says TECHNICAL EXCEPTION message, I tried many times but I get the same error, again and again, I even tried at times when there is less traffic on site, but still, the same error pops up.

                          Please help as I am in urgent need, u are India's biggest government site, if your services don't work then how can we trust u guys and continue with your service, waiting for ur reply.

                          my aadhar number:[protected]
                          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                          Now the website is working fine.kindly clear your cache and try it
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                            K
                            Kuldeep Mattoo
                            Oct 10, 2021
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                            Dear Sir/Madam,

                            As per my bank my Aadhaar seeding link to account is pending because no response from NPCI.Because of this issue I am not receiving DBT.
                            Also I am getting 'Technical Exception' on UDAI site, screen shot attached.
                            My account details are as follows:
                            Name: Kuldeep Mattoo
                            Bank Name : Jammu and kashmir bank
                            Account Number: [protected]
                            Branch Name: Roop Nagar Jammu
                            Aadhar Number:
                            [protected]
                            Thanks and regards,
                            Kuldeep Mattoo
                            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                              R
                              rohit_03
                              from New Delhi, Delhi
                              Oct 8, 2021
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                              Dear sir/mam i successfully submitted my application for aadhaar seeding in bank to receive my scholarship but after knowing my aadhaar card is not linked with NPCI by scholarship status, i again submitted application for seeding 5 to 6 time but my Aadhar is not seeded till now and due to this my scholarship was not come. Now, who is responsible for this, i did my duty to submit application in bank. Now, it's your responsibility to link my account with npci. I want my scholarship.
                              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                R
                                rohit_03
                                from New Delhi, Delhi
                                Oct 8, 2021
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                                Address: west sagarpur, New Delhi

                                Sir,
                                I have have submitted my form to link my Post Bank account to NPCI mapper but it is not done yet, when I check my status it is showing me " Technical Exception" what does that mean?
                                What should I do?
                                And my bank rudely saying that they are not responsible for this??
                                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                  G
                                  gourangoaich
                                  Oct 7, 2021
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                                  Address: 136 BASUNAGAR GATE 1, madhyamgram, kol 700129

                                  # I Gourango Aich have sent an amount of rupees 4186.56 through BHIM/upi ([protected]@upi) SBI (account Number – [protected]) to wbsedcl (Con Id:[protected] on 02/10/2018(gateway – wbsedcl.[protected]@hdfcbank). Amount has debited from my account but still neither wbsedcl received the amount nor credited to my account.
                                  # Transaction reference number is[protected] on 2nd October, 2018, time 03.23.11.
                                  # I have contacted with wbsedcl. Wbsedcl replied that, they didn't accept the payment due to that was not posted in proper time. For that bill desk refunded the amount to bank as per bill desks reply. But still my account not credited.
                                  # I mailed to bill desk they replied that they refunded the amount to the bank (We have checked the transaction details and find that the payment via transaction reference number NHD[protected] for Rs.4186.56 has already been initiated and sent to bank for refund as on Oct 06, 2018).
                                  # I have been suffering for last 3 years for this payment. I have tried a lot, and all documents is in my hand.
                                  # Requesting to your good office please arrange the refund along with up to date interest and applicable penalty amount.
                                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                    N
                                    Nitin Ghaisas
                                    Oct 6, 2021
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                                    Address: Mumbai

                                    I am unable to send or receive money through the app. I can log into the app but unable to make any transactions. Have submitted two complaints but have not received any response yet. Messages ask me to contact bank. I have checked with my bank and they say there is no problem from the bank side.
                                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                      O
                                      Om Pullarwar
                                      Oct 6, 2021
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                                      Sir,
                                      I have have submitted my form to link my Post Bank account to NPCI mapper but it is not done yet, when I check my status it is showing me " Technical Exception" what does that mean?
                                      What should I do?
                                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                      Oct 08, 2021
                                      Updated by Om Pullarwar
                                      Sir it has not been resolved yet.
                                      How much time it is going to take it is still showing "Technical Exception".

                                      Oct 13, 2021
                                      Updated by Om Pullarwar
                                      How much time it is going to take to resolve my issue?
                                      Give me an update regarding my complaint.

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                                        O
                                        Om Pullarwar
                                        Oct 6, 2021
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                                        Sir,
                                        I have have submitted my form to link my Post Bank account to NPCI mapper but it is not yet done when I check my status it is showing me " Technical Exception" what does that mean?
                                        What should I do?
                                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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