National Payments Corporation of India [NPCI]
National Payments Corporation of India
Customer satisfaction rating: 9%
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3891
COMPLAINTS
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National Payments Corporation of India [NPCI] Customer Care

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Address
C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
2486
down
934

Fax:
Fax:
+91 22 2657 1001  
+91 44 2815 2815  
+91 22 4050 8650  

Additional info
Offices

Chennai Office
National Payments Corporation of India
8th Level, VBC Solitaire, 47 & 49 Bazullah Road, T. Nagar, Chennai - 600 017

Goregaon Office (Mumbai)
National Payments Corporation of India
13th Floor, R- Tech 2, South Side, Nirlon Knowledge Park, Off Western Express Highway, Goregaon(E), Mumbai-400063

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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9%
Complaints
3891
Pending
0
Resolved
333
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

National Payments Corporation of India [NPCI] Complaints & Reviews

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One person received my call as a phonepe support assistant and told me 7989₹ payment on his phone pe no.
I had lost...
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My name is pintu varma (Mumbai).
I have account in SBI (Tarapur branch).
I filled a form for NPCI mapping /Aadhar...
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Sir my bank account is join with npci to my aadhar for schlorshi
Jun 25, 2021

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    Sir seeding my bank account with npci and active it
    Aadhar no[protected]
    Ifse code Bkid0000652 loha dist Nanded Maharashtra
    Jun 25, 2021

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    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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      Sir seeding bank account with Aadhar on npci server
      Aadhar no[protected]
      Jun 25, 2021

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        Sir seeding bank account with Aadhar on npci server
        Jun 25, 2021

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        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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          I seeded my Bank of Maharashtra account and SBI account on same day but UIDAI website was showing account status as inactive...
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          I made a payment of Rs 2160 through Samsung pay mini app .After the payment amount has been debit from my account but not...
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          I requested at every place for justice but didn't get help. Please provide me much needed help.
          Neither police station...
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          Myself and my son (U.S Citizen)have filed tax returns for AY 2020-21 and we both were entitled to get refund for the excess TDS deducted. Both are having NRO accounts with HSBC Chennai and I got my refund alreday. The refund for my son is delayed unreasonably stating that his Bank Account is linked with NPCI. Our Auditor who filed the Tax Return failed to notify the requirement of linking the Bank Account. My son does have PAN issued to enable him to do the financial transactions in India. Can the linking with the Bank Account be done with PAN document as he was not issued an Aadhar card.. I am a joint account holder with the Bank account given in the Tax Return and is it acceptable to link the account using my Aadhar card details.

          What is the procedure to link the bank account with MPCI?
          Awaiting your quick response. Radhakrishnan Lakshmanan Tel[protected]. Email ID: [protected]@gmail.com
          Jun 25, 2021

          Complaint Status

          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
          Please note that there was an omission in my original complaint, my son kalyan raman lakshmanan (u.S.Citizen) does have a pan card and he does not have an aadhar card. His bankers hsbc advised that they are not involved in linking my son's nro account with npci. I tried to located npci chennai office to visit and meet the concerned person in npci to advise what is the procedure involved for a bank account holder to link his bank account with npci.
          It was waste of time as npci have moved away from the two addresses given in npci website., one address in bazullah road, chennai-60017. It is a disgrace that npci do not update their change of location of their offices.

          I made the original complaint on 25th june and 3 working days of the week has passed but no reply received from npci. Please advise the specific procedure to be used and which party (the bank or the account holder) ?should do the linking of bank account with npci? your urgent response is required as income tax dept is holding the refund of rs 28.00 lakhs plus, being refund of excess tds deducted from my son.
          R. Lakshmanan 29.6.2021 mobile[protected]/ email: [protected]@gmail.Com
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            सर, 12 अप्रैल को मैं confirm TKT से train का टिकट कर रहा था तो...
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            Why there is no response regarding my previous compliant? please i request the authority to take the responsibility to my problem seriously.
            My previous compliant is regarding the npci mappping, with this issues i am facing too much financial problems since my education fees depend on it. I did not received any stipend till date because of this issues.
            Please take this matter serious and find out the solution.
            Thanking you.
            Jun 24, 2021

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            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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              Email - [protected]@gmail.com

              My aadhaar was not linked to bank account hence payment rejected.we have corrected...
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              By mistake my money was sent to fraud person...I made call to person but he is not giving my money back ...
              Fraud person...
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              By my mistake my money got transferred to fraud person ...and that person is not giving me money back...
              Fraud person...
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              Sir
              I am olx user, yesterday( 10/6/21) I booked a mobile phne from olx posted by intrajeet shows an I'd of an army...
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              Sir my aadhar seeding request is rejected by npci. Please seed my aadhar with my state bank of indai otherwise i will fail to get my scholarship
              Jun 22, 2021

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              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                My bank seed my adhar in ncpi mapper it shows "dupicate uid record" msg plz tell how to clear it
                Jun 21, 2021

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                  Sir, I had been to bank and had done my part of the procedure for npci mapping, but it has been more than one month my issue is not solved and my status in npci mapping is showing not linked. However bank is telling it is linked. I am unable to receive my stipend as my adhar status is showing "technical exception" and i m facing severe finical cricis as my stipend is my only sourse for my education. Please do the needful
                  Jun 19, 2021

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                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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