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National Payments Corporation of India [NPCI] Complaints & Reviews

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Updated: Apr 1, 2025
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Bad 😕 It seems that National Payments Corporation of India [NPCI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Payments Corporation of India [NPCI] reviews & complaints page 42

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R
RAMAKANTA PRADHAN
Oct 14, 2020
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My transaction was failed on 9th sept 2020 while transacting through google pay upi. But the money debited from my account not credited back within the expected time. The money not even sent to the receiver account.After that I have requested google pay to resolve the issue but no resolution found till date.they don't even respond to my issue.
so be kind enough to resolve my issue and I want justice for this kind of harassing service provided by google pay.
I herewith submit the details of my transaction for your better information.

Transaction Id:[protected]
Date of transaction : 09/09/2020 Transactin Amount :₹ 4000/

Thank you
+3 photos
National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
Oct 14, 2020
Updated by RAMAKANTA PRADHAN The sender bank is paytm payment bank of sudhansu and receiver bank account is united bank account of sumanta patra
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    Bauaa098
    Oct 14, 2020
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    Dear Sir/ Madam I have sent money via UPI Using Indian bank Bhim App. Amount is debited from my account but not credited to beneficiary. I also raised complain to bank’s online portal and also given written application to the branch. They told me to wait for 1 week. But, now its 45 days since transaction neither amount is refunded nor credited to beneficiary account. After 30 days of waiting i again visited to branch they told me that everything is in NPCI hand. Please take action as this is so frustrated.
    Date and time of transaction- 29 Aug 9:49PM.
    I also mention the screenshot of transaction in which all details is given.
    +1 photos
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      S
      Shefali Mahato
      Oct 13, 2020
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      Address: Adityapur jamshedpur 831013

      Sir my name is SHEFALI KUMARI mera SBI adityapur bazar jamshedpur me account open kiya tha aadhar link ho gya tha. but mera account one year baad automatic close ho gaya.to maine phir se new account open kiya .to new account me npci adhaar link nahi ho pa raha h.sbi bank adityapur bol raha h ki aapka pahle wala closed account hi me aadhar link hata nahi h. Isliye abhi new account me link nahi ho pa raha h.to humko old account se aadhar link kaise hatega.
      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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        D
        drkp06
        Oct 10, 2020
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        I had applied for ipo bid 9, 10 septamber but two transaction amount revoked n till date one transaction amt not revoked banker told that in bank statement no such type of transaction done please revoke my amt n tell us transaction history
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          S
          Someswara Rao Pudi
          Oct 9, 2020
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          What is the range of amount can i transfer through UPI per day and i am not send amount above one lak then why do you set limit for my BHIM UPI account. I have been facing problem limit exceeded while transfer through phonepe or google pay. Please set my UPI limit to one lak rupees.
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            A
            Akash Mandilwar
            Oct 5, 2020
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            On 13th Sept, 2020, i have transferred the money of Rs. 3000 from my Canara bank account to my Friend Hrishikesh via BHIM UPI. The amount is debited from my account but it is not received by the beneficiary account.
            Till now the status of that transaction show pending in BHIMUPI app.
            When i try to contact the BHIM UPI customer care executive either the call is being cut or not being received..
            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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              Navy_day_born
              Oct 4, 2020
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              Address: At&po : Bolundra (Sonagara) Ta:Idar dist: sk.state gujarat

              My friend has sent me 2000 rs. From SBI acc.with the help of phonepe app. The money has received in my phonepe acc.but doesn't reflected in my BOB bank acc. After many complaints with all of them 3 entity i didn't get any result from them.
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                S
                Sham1983
                Oct 4, 2020
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                Address: Kolhi gharib bangawan gonda 271312

                Sir Maine 29/09/2020 ko ek 20000 rupees Ka transaction Kiya tha But Abhitak vo Benificiary ke account me credit Nahi hua hai. Jiske liye Maine bhim upi ko Complaint bhi Kiya tha lekin vahan se reply Aaya ki Paisa benificiary ke account me credit ho Gaya hai. Lekin tab bhi account me paisa credit Nahi hua tha. Vapas Maine fir complaint Kiya then fir mujhe same se message Aaya ki Paisa credit ho Gaya hai. Lekin ab bhi paisa credit Nahi hua hai. Mere samajh me Nahi aa Raha hai ki main kya karoon. Main bahot pareshan hoon. Pls MERI problem ko Jald se. Jald solve karde aur mere paisa mujhe vapas dilva den.

                registered mobile.. [protected]
                My bhim upi I'd.. [protected]@upi
                Transaction ID.[protected]
                Transaction Amount .. 20000
                Transaction Date.. 29/09/2020
                Complain No.[protected]
                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                Oct 04, 2020
                Updated by Sham1983                 Please fined benificiary account statement .

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                  Preeti12345
                  Oct 3, 2020
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                  I, Pooja w/o Naveen, having account no. [protected] with SBI and UPI no. [protected] on phonepe. I have ordered some food at Zomato but it did not receive at ordered address, after some time i.e @ 5:15 PM I called at [protected] no. for refund of payment made for Zomato order. He gave me instruction for getting refund on phonepe, but Rs. 64359/- has been deducted from account via phonepe UPI in 8 (eight) transaction details(i.e bank statement and phone pay transactions) of the same has been enclosed herewith.
                  It is kindly requested to please trace the amount and provide the money in bank account. I will be highly obliged to you.
                  Contact No. [protected]
                  +10 photos
                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                  Oct 07, 2020
                  Updated by Preeti12345                   Please take prompt action & help us in providing the money in my bank account as soon as possible.
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                    B
                    bcpatel
                    Oct 1, 2020
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                    Address: Navuparu, saduthala, visanagar, mahesana

                    I have no allotment for chemcon speciality chemicals but till date My Amount not unblock. So pl refund ammount in My account as earliest

                    Ipo mandate not show revoked
                    Regards,
                    Bhavik
                    +1 photos
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                      M
                      mahendra s singh
                      Sep 30, 2020
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                      Address: st. no 5 Nayapura Lal saghar Mandore Jodhpur post BSF

                      Sir I have done Rs. 700 Upi payment through Phone pay app. Amount debit in my bank account but merchant account not credit. As per merchant asked no msg received in this regard. Marchant show your statement but amount not reflect . (Statement Attached) My tranction time 06:38 PM and dated 25.09.2020. Your customer care asked payment credited marchant bank account but marchant statement did not show Rs. 700 in statement. I am already complaint my concern bank. Please resolve issue the earlier and charge back in my bank account. If amount credited in marchant account please disclose above amount entry.
                      Thanks
                      MAHENDRA SINGH
                      Mob. No. [protected]
                      +5 photos
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                        B
                        Bmunjal
                        Sep 25, 2020
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                        Google pay se landline ka bill pay kiya account se paisa kt gya pr bill pay nhi hua jiske solution k lye google se ye [protected] helpline number mila or ispe call ki to saara paisa account se kt gya jo ki 48682 rs tha. Please help
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                          J
                          Jayprakash Visharad
                          Sep 23, 2020
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                          My amounts Rs.25000/- is debited from my account but not credited to beneficiary account kindly cancel this transaction and reversal in my accounts
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                            R
                            [email protected]
                            Sep 22, 2020
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                            I have made a payment for pc financial service for my loan due, and the amount is also been deducted, i used the cashbeen app and requested from rarozpay and selected googlepay upi. My amount is been deducted from my bank account but its showing still processing, where did my money go then. If the transaction is in processing then how come the money deducted from my account. Due to this the cashbeen pc finance is calling me back to back and forcing me to repay the loan amount. Its been a torture and i am mentally very disturb by this. I lost my money too and the torture from cashbeen to make payment is become burden. When i try to get in touch whit googlepay they are not responding and a very good reason that no customer support because of the lockdown.
                            I do kindly request please refund the amount
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                              K
                              kaisharspj
                              Sep 18, 2020
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                              Address: mumbai

                              Dear team. I tried to withdraw my amount of rs 3000 from paynearby aeps service on 09 april 2020. Due to some technical issue amount of rs 3000 debited from my account and not credited in payneaerby bc agent account or my account yet. I complaint many times in my bank but got no help. Plz help me. Bank transaction id - [protected]
                              Api transaction id - [protected]
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                                Hemanth Sarja
                                Sep 14, 2020
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                                Address: Kachohalli

                                My flipkart refund not come
                                +1 photos
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                                  PREFABULOUS HOMES Hyderabad
                                  Sep 14, 2020
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                                  I have done a transaction through phone pe of 50000 on 28th july 2020
                                  From sbi to sbi bank.
                                  +1 photos
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                                    R
                                    Rajneeshorada
                                    Sep 10, 2020
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                                    Address: BOB branch, karwar, district Bundi, Rajasthan

                                    Yesterday there was 21204 balance in my bob saving account, a/c no. [protected], today i checked balance through google pay, i found there is -8795 balance in my account. I shocked, how it happened.
                                    I called bank manager but he said, come bank branch but it is 5.20 pm and branch was closed. I tried to file a complaint in national consumer helpline but i couldn't because it was 5.30pm and after 5.30 pm it closed.
                                    I want my balance back.
                                    Kindly help me
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                                      Harikesh1
                                      Sep 10, 2020
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                                      Dear all,
                                      It's been four months that my money got deducted from google pay. It's is stuck from npci (As per google pay customer care). 25k it's my one month salary in corona panendemic satuation how i am handling my family i knew. They only giving me excuse you will get resolved withing three days.. Document attached please check
                                      +3 photos
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                                        A
                                        Ajithkumar749
                                        Sep 7, 2020
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                                        Address: Tanjore

                                        Iam e. Ajith kumar from tanjore tamil nadu. Today i travel tanjore to tirchy btw there is toll plaza here..in my car i have fastag (Airtel payment) registered.. While traveling i go to cash quene.. I give cash and take a toll i went off.. Afterwise i saw my phone i have a msg of airtel fastag debited amount 65.. And then return back also debited but i give a direct cash.. This not a first time 4 times happen.. Today only i saw bcs i have minimum amount in airtel money.. Iam worried about this thing.. I attached detail of all photo copy.. Plz enquire and call or mail back soon..
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