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National Payments Corporation of India [NPCI] Complaints & Reviews

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Updated: Jan 22, 2026
Complaints 4226
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364
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Bad 😕 It seems that National Payments Corporation of India [NPCI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Payments Corporation of India [NPCI] reviews & complaints page 78

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R
Røçký Åñsärî
from Dimapur, Assam
Feb 1, 2019
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Address: Giridih, Jharkhand, 815301

Sir i was make a transaction from paytm upi but due to some technical issue with bank the transaction has been failed but money has been deducted from my account the transaction was of 20jan, 2018 but till now i didn't get refund the amount which have deducted from my account for failed transaction.. I complained to paytm customer care he suggest me that to contact to bank but bank also didn't get responsible... I m student, how can i get amount if no one take responsibility... I am very frustrated.
National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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    Asqmir
    from Jammu, Jammu and Kashmir
    Feb 1, 2019
    Resolved
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    Resolved

    Address: Anantnag, Jammu and Kashmir, 192202

    I did a transaction of 2000rs on 20/01/2019 through paytm upi it was failed but amount was deducted from sbi a upi linked account since then i am waiting for refund.. No one of the paytm or sbi is helping me in this regard. As per paytm they says it is beyond our control and same statement from sbi i am feeling helpless now
    Transaction id:[protected]
    Feb 4, 2019
    Complaint marked as Resolved 
    Automatically reversal of amount
    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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      A
      [email protected]
      from Rusera, Bihar
      Jan 31, 2019
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      This is UPI ID by which money is sent. Money deducted from sender bank on 24/01/2019 at 7:29 pm but didn't receive by receiver bank yet. UPI reference id[protected]. The money transfer to this UPI [protected]@ybl. The money is transferred by an Paytm KYC officer in Guwahati.
      Kindly look into my matter and help me out.
      You can give me update on my mail Id which is- abhijeet.[protected]@gmail.com
      Sir I am very much in need kindly go through my situation and help me out.
      Thanking you.
      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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        T
        The Tech Brat
        from Gurgaon, Haryana
        Jan 31, 2019
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        payment debited from account but not credited to beneficiary

        Address: New Delhi, Delhi

        Hi
        This is with regard to the complaint for 3719 amount debited to pay to merchant
        I intiated the transaction via google pay and paid the amount through bharat qr as billdesk gateway
        Payment got deducted but the website showed "transaction not done"
        This transaction was done on 22nd jan 2019
        This payment is pending with npci as of now and has never reached the merchant
        Please reverse the amount...
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        M
        MKmayank25
        from Imphal, Manipur
        Jan 31, 2019
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        Hello sir,
        My name is mayank khairwar. Sir i transferr the amount 2000/- on 6th jan 2019 but my money is not recive a reciver. Show me a transection is completed and successful but money is not recive a reciver after complaining a tezz he say money is deposit in under 3 day but not recive after that say money recive after 7 day but not recive and npci say money is deposit but money is not recive me please help me and please note my fir about google pay he is not help me and haresh me.
        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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          U
          Umesh Kumar Vishwakarma
          from Mumbai, Maharashtra
          Jan 31, 2019
          Resolved
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          Resolved

          Address: Bharuch, Gujarat, 393010

          Dear sir
          My name is umesh kumar r vishwakarma. I am customer of sbi my account no [protected] ifsc code sbin0014990. I transfer the fund rs.18120/- by inb imps/p2a/[protected]/*479barb ua[protected]moaaygzct2 on 17/12/2018 trans account no. [protected] it is wrong transaction. Correct account on is [protected] amount wrongly transfer to a/c no [protected] instead of a/c no [protected]. Account of bank of baroda
          Kindly revert the amount to my account no - [protected].

          Your grateful
          Umesh kumar r vishwakarma
          Feb 5, 2019
          Complaint marked as Resolved 
          [email protected] Mobile number 9428443015
          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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            B
            Bhavik Jinjala
            from Surat, Gujarat
            Jan 30, 2019
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            Address: Surat, Gujarat

            Respected sir / madam,

            I am Bhavik Bholabhai Jinjala I am a bonafide student of computer engineering (1st year) in S.C.E.T college, Surat, Gujarat

            I am an eligible candidate for scholarship under mukhyamantri yuva swavalamban yojana (Mysy). I have filled the online form and verified the same at mysy helpdesk. I have received sms from mysy ., in which it was mentioned that i need to link my aadhar card with my bank account (Dena) to receive the scholarship. I have linked my aadhar card with my bank account . I have got the confirmation from the bank that my aadhar card is linked with bank account.

            But due to some error, the aadhar – bank link status is showing incomplete on the uidai website. And due to this the scholarship is not being processed.

            With this background, i urge you to look into the matter and help me solve the issue.
            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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              D
              devasena m
              from Chidambaram, Tamil Nadu
              Jan 30, 2019
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              Lpg subsidy failed kindly provide your aadhaar details to the bank and the distributor as well. This is the message i receive whenever a refill is delivered. I have submitted all the details to both the parties but my aadhaar linking status is found to be inactive. I am at a loss as who is actually responsible to set right this problem. When i went to the bank they said my aadhaar is actve in their data base. When i approached the distributor they say the bank is to solve the problem. By these answers i the customer is put to severe hardship. Hence i request you to directly talk to tha bank and the distributor so that my aadhhar will be made active in npci database. By your act only my lpg subsidy will be credted to my bank account. Expecting satisfactory reply from your npci
              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
              View replies
              NPCI linking problem
              Reply
              My moeny was debited in Rong root
              Reply
              Transaction successful but not receive balance
              Reply
              I send money by the Bhim app from[protected] RS 10000another account but the ac in which the money wassend was not reached. Transection id[protected]. Please my RS 10000 back my SBI ac no [protected].
              Reply
              Jagruti Vaghela's reply, Jan 25, 2019
              Hhb
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                D
                ddnaik76
                from Sinor, Gujarat
                Jan 30, 2019
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                Address: Navsari, Gujarat, 396424

                Respected sir / madam,

                I, maitri dharmeshkumar naik, am a bonafide student of b. Pharma (1st year) in maliba collagebardoli, gujarat.

                I am an eligible candidate for scholarship under mukhyamantri yuva swavalamban yojana (Mysy). I have filled the online form and verified the same at mysy helpdesk. I have received sms from mysy on 7th dec, 2018, in which it was mentioned that i need to link my aadhar card with my bank account (Sbi) to receive the scholarship. I have linked my aadhar card with my bank account on 7th jan 2019. I have got the confirmation from the bank that my aadhar card is linked with bank account.

                But due to some error, the aadhar – bank link status is showing incomplete on the uidai website. And due to this the scholarship is not being processed.

                With this background, i urge you to look into the matter and help me solve the issue.
                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                Jan 30, 2019
                Updated by ddnaik76                 Name : MAITRI DHARMESHKUMAR NAIK
                Bank Account No : [[protected]],
                IFSC Code SBIN008070,
                Aadhaar [[protected]]
                Feb 08, 2019
                Updated by ddnaik76                 not linked my account with npci.please help.
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                  A
                  amanshannu18
                  from Delhi, Delhi
                  Jan 30, 2019
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                  Address: 800014

                  Dear team of npci (National payment corporation of india)
                  I am aman raj shrivastava. I made a transactions of rupees 11000 (Eleven thousand) on date - 20/01/2019 to state bank of india via bhim app. But its fail and rupees 11000 deducted from my account of corporation bank.
                  I raise a complaint via bhim app but got no any responses, so sir i requested for you please solve the problem and refound my deducted amount as soon as possible.

                  Details :-
                  Phone number - [protected]
                  Transaction id[protected]
                  Time - 07:23:55 am
                  Date - 20/01/2019
                  My bank details :- corporation bank (A/c - [protected])
                  Transactions bank details:- state bank of india (A/c - [protected])
                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                    Samiddha Chakrabarti
                    from Baddi, Himachal Pradesh
                    Jan 30, 2019
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                    Address: 799250

                    Sir i am samiddha chakrabarti. I have an "united bank of india" account. I have also registered my mobile no with the bank account. But i can't use ussd net banking service on any mobile. It seems me that invalid mmi code or connection problem. So fix the problem.

                    Bank account no:[protected]
                    Ifsc:- utbi0dhn951
                    Email id:- [protected]@gmail.com
                    Mobile no:- [protected]
                    Mobile operator:- idea
                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                    View replies
                    Sir, 22 January 2019, I transfered 10, 000 rupees from my Paytm peyment bank to an SBI ACCOUNT BY USING phonepe UPI(upi reference id ..the amount is credited on the receiver account
                    But reversed immediately..but the same not credited to my account till now..

                    So pls resolve the issue asap
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                      L
                      Loveupneja
                      from Bhogpur, Punjab
                      Jan 29, 2019
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                      Address: Fazilka, Punjab, 152123

                      On 7 th of jan i had transferred 14000 rs from google pay [protected]@okhdfcbank to state bank of india account no. [protected] firstly showed the txn processing so i wait for 3 days after three days it's showing successful but still amount is not credited not my sender account or nor receiver account so where is my money today 20 days is completed but still amount is not credited.. Upi Transaction ID[protected] please check problem
                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                        M
                        Madhur Singh Kushwah
                        from Korba, Chhattisgarh
                        Jan 29, 2019
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                        My aadhar card and bank account with punjab national bank already been linked by the bank and distributor ratnesh gas agency indore. District indore madhya pradesh hp gas consumor no.609023 for the refill booking received november18 gas subsidy is not received till date. Please do action at an early date. Bank account updated on change on 01.01.2019 with aadhar card.
                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                        Jan 29, 2019
                        Updated by Madhur Singh Kushwah                         Gas subsidy for the month of November 2018 refill not received to the bank account till date to the changed Punjab national bank . MADHUR SINGH KUSHWAH UP GAS CONS. NO.609023 MOB.NO.[protected]
                        View replies
                        Sir,
                        on 22nd jan 2019 my transaction is pending. Rs.9000/-
                        mob:[protected]
                        bank: bank of india

                        Regards
                        sibanand sahoo
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                          A
                          Aliasgar Murshid
                          from Lalsot, Rajasthan
                          Jan 29, 2019
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                          Address: 327024

                          Baharat petroleum lpg gas cylinder subsidy not receiving in my account.. I went to bank they told me to go to agency of gas i went there they told me that npci status is not active... My bank delink my another and linked again after that it's been 7 days... I again call the customer care they told me that you should go to your gas agency this is really confusing
                          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                          View replies
                          My payment do not want
                          transaction ID[protected]
                          date 3 january 2019
                          time 9:11:49
                          Reply
                          Consumer number:622646
                          Consumer status :active
                          Respected sir,
                          I have not received my subsidy amount for past year 2016 and 2017 (from fourth month of 2016 to third month of 2017).So I request you to look upon this topic.
                          Name. :Pushpendar kumar.S.
                          Dist. :Madurai
                          Date. :22/1/2019
                          Reply
                          I did a transaction of 2000 rupees through paytm UPI... Airtel Payment bank is linked with my paytm UPI... Payment was successful bt money is not credited to my bank account... My Airtel Payment bank account is [protected]..my sbi account is [protected]...upi reference I'd is[protected] and transaction I'd is [protected]
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                          NPCI linking problem
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                            H
                            Hits2304
                            from Mumbai, Maharashtra
                            Jan 29, 2019
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                            Address: 385535

                            I am having lpg connection with hp gas with lpgid (631698), currently my subsidy is linking to sbi with account no: ([protected]), since i am not using this account past 4 years its went to negative balance. So my subsidy amount is crediting in this bank, so i am unable to get my subsidy amount, so i want to link my sunsidy for uco bank with account no. ([protected]). I submitted form 2 in uco bank even though link is not happen to my uco bank account.

                            Please help me on linking the subsidy for my uco bank account...
                            Ifsc - ucba0000108
                            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                            Feb 02, 2019
                            Updated by Hits2304                             Still it has not been resolved. Pls look into the matter and solve as soon as possible .
                            Feb 12, 2019
                            Updated by Hits2304                             There are no response from NPCI
                            View replies
                            My previous bank (Sbi)closed for 1 and half years. now new a/c opened for the two months. Bank of India A/c No. [protected]. my Aadhaar linked to bank by submitted Aadhaar no.[protected] on 24.1.2018. So for i have no LPG Subsidy. bank told already linked.
                            Reply
                            NPCI linking problem
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                              A
                              Arunkumarmallik
                              Jan 28, 2019
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                              Address: Ludhiana, Punjab, 141010

                              On dated 10/01/2019
                              UPI reference no[protected]
                              Through [protected]@paytm
                              5000₹ amount transferred in my account ([protected]-allahabad bank) to another account ([protected]- bank of India - Bimal Kumar Das).
                              I had done typing mistake in account no in last digit 6 instead of 5.( [protected]- Bimal Kumar Das).
                              Account holder name written ok but account no wrong.Hence my transaction had gone wrong account.
                              It is urgent.
                              Please take action to cancellation this transaction and reversal to my account.
                              Thanks
                              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                              Jan 28, 2019
                              Updated by Arunkumarmallik                               Earlier I had complaint . today repeated complaint .but no any response in your side .5000₹ money transferred in wrong account.please take action to reversal the amount in my account.
                              UPI reference no .[protected]
                              [protected]@paytm

                              View replies
                              Upi ka duara bank of broda sa date - 22.01.19 time-02:05pm 15000 ka hdfc bank ma transfer kiya tha jo paisa pending ho gaya abhi tak mera account ma creadit nahi hua hai
                              Reply
                              Rajnish kr's reply, Jan 26, 2019
                              Upi ka duara bank of broda sa date - 22.01.19 time-02:05pm 15000 ka hdfc bank ma transfer kiya tha jo paisa pending ho gaya abhi tak mera account ma creadit nahi hua hai
                              Hi sir my mother name is Chennamma I have submitted adhaar card in bank and adhaar is updated in my bank account but the NPCI status is still inactive. I have bank account in bank : SBI Bank, Account number : [[protected]], Ifsc code : SBIN0010108, Adhaar number :[[protected]]. So please update my account in NPCI. Thank u sir
                              Reply
                              mcmms's reply, Jan 25, 2019
                              Hi sir my mother name is Chennamma I have submitted adhaar card in bank and adhaar is updated in my bank account but the NPCI status is still inactive. I have bank account in bank : SBI Bank, Account number : [64023779367], Ifsc code : SBIN0010108, Adhaar number :[902052745707]. So please update my account in NPCI. Thank u sir
                              I done transaction of 5000 rs on dated 20 jan but it was in pending.after 3 days it was successful but in reciver bank money not credited.
                              Reply
                              I am using debit card for booking IRCTC ticket of Rs260 on 21/01/2018. As per RBI circular no service charges for debit card transaction up to one lakh.

                              Regards
                              D N Singh
                              CARD 652211xxxxxx2419
                              Reply
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                                R
                                realboy
                                from Noida, Uttar Pradesh
                                Jan 28, 2019
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                                Address: New Delhi, Delhi, 110020

                                Dear team NPCI,
                                I am Mr.Ashok Kumar I made a transaction of rupees 5500. On 25/01/2019 To Kotak Mahindra Bank . Through Bhim upi it's success amount is deducted from my SBI account but not credited to Beneficiary account. I raise a complaint via Bhim but got no response.i also called to customer executive.please solve the issue as soon as possible.
                                Details
                                Name - ASHOK KUMAR
                                Transaction I'd - SBA[protected]
                                Date - 25/01/2019
                                My bank - STATE BANK OF INDIA
                                Transaction with KOTAK MAHINDRA BANK
                                MO - [protected]
                                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                View replies
                                Hi, I have done a recharge my jio no.of Rs. 349 on 22.01.2019 at 1.43 pm via(Upi) Bhim app of Rs. 349, as Amount dudcuted from my Sbi account but recharge was not done. Bhim transaction id was[protected]. Please make relevant action so I can get my money back.
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                                  M
                                  Monu ji
                                  from Reoti, Bihar
                                  Jan 28, 2019
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                                  Dear sir..
                                  I am Mr.vedprakash tiwari
                                  I made a transition of Rs.11050 on 07/01/2019 to SBI bank via BHIM App.But its pending and Rs. 11050 deducted from my hdfc account.
                                  I raise a complaint via BHIM app but got response. payment is not done and status is show successfully on my BHIM UPI app accunt statement.

                                  Please solve the problem as soon possible.

                                  Details:

                                  Phone no: [protected]
                                  Txn no :[protected]
                                  Time : 10:48:46
                                  Date : 07/01/2019
                                  My Bank : HDFC BANK
                                  IFSC-HDFC0004240
                                  Account no. [protected]

                                  For Beneficiary Name- saluja yatayat agency
                                  Bank- SBI godha colony branch indore
                                  IFSC- SBIN0003663
                                  Beneficary Account no-[protected]
                                  AMOUNT -11050
                                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                    Ghanshyamsb
                                    from Mumbai, Maharashtra
                                    Jan 28, 2019
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                                    Address: Yavatmal, Maharashtra, 91

                                    Respected sir/madam

                                    My bank not maping on npci. My aadhar link to my bank account and also i was submitted npci aadhar consent form to the bank. But aadhar inactive in npci. I am unable to receive lndangas subsidy. Please activate it.

                                    Thanking you

                                    Account no.. Secure

                                    Aadhar no... Secure
                                    Bank.. Central bank of india
                                    Ifsc code.. Cbin0282925
                                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                    Jan 28, 2019
                                    Updated by Ghanshyamsb                                     Name...Ghanshyam Suresh Bakade
                                    Jan 28, 2019
                                    Updated by Ghanshyamsb                                     Name...Ghanshyam Suresh Bakade
                                    Jan 28, 2019
                                    Updated by Ghanshyamsb                                     Account no..3719226
                                    View replies
                                    I had sent my friend to 2000 rupees in paytm.
                                    Went by my side but he did not reach my friend.
                                    Reply
                                    Ajeet8789's reply, Jan 28, 2019
                                    My money in not refund
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                                      M
                                      Mayur Wanjari
                                      from Roha, Maharashtra
                                      Jan 28, 2019
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                                      Address: Nagpur, Maharashtra, 441302

                                      Dear sir,
                                      My aadhar card is link with Central bank of India and i have aadhar-bank linking recipt of bank but uidai and mahadbt online site show airtel payments bank inactive account so i want to correct it. And update my correct aadhar-bank status on uidai and mahadbt . and I have linked adhaar card no with multiple accounts.
                                      Please update my aadhar-bank link status
                                      As soon as possible because i want to fill scholarship form and i need this aadhar-bank link status correction for it.
                                      Aaadhar no[protected]
                                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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