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National Payments Corporation of India [NPCI] Complaints & Reviews

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Updated: Apr 1, 2025
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National Payments Corporation of India [NPCI] reviews & complaints page 8

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S
shivaps1985
May 30, 2022
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Issue with NPCI Linking

Hi Team,

I am unable to do NPCI linking wr.t. to my SBI Savings account.

I am holding a savings account at SBI from more than 20 years, currently I am 76 year old senior citizen.

My finger prints have changed due to my old age, due to this issue bank is unable to link AADHAR to NPCI due to fingerprint mismatch.

I have been trying to contact my SBI Branch from past 3 months, issue...
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Dhruv122
from Nagpur, Maharashtra
May 28, 2022
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Respected Sir/Mam,

I have applied for aadhaar seeding with bank account(PNB), and addhar seeding is done successfully but npci mapper is not updated and it is showing previous bank details.

Kindly help me resolving this issue.
Thank you
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    J
    Joshikatamgari
    from Nellore, Andhra Pradesh
    May 27, 2022
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    I am K.Manohar Joshi, I am recently seeded my bank account with my Aadhar..in bank status its showing that you already linked in NPCI mapper..but I am not money by government scheme because of not linked status..so I am kindly requesting you to go through this and update my link in NPCI mapper..here is my details
    Name: Katamgari Manohar Joshi
    Bank: Canara bank
    Aadhar:[protected]
    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
    Please Resolve this as soon as possible
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      ramkishore yaduwanshi
      from Bhopal, Madhya Pradesh
      May 22, 2022
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      Dear NPCI team,
      I had linked my aadhaar with my bank account and also checked out aadhar bank linking status in uidai website it shows that aadhar link with central bank of india dated 12/05/2022.

      after that the the transaction failuer and reason is error- 96 Aadhar mapping does not exist/Aadhar number not mapped to IIn.

      How does it possible and how con it resolved.

      regard
      ramkishore yaduwanshi
      +2 photos
      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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        S
        SHAIK SALEKHA
        May 19, 2022
        Sep 27, 2023
        This thread was updated on Sep 27, 2023
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        Resolved

        Adhaar mapping

        My sbi account not mapped in NPCI...
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        J
        Jean Lucose
        May 10, 2022
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        I submitted my right issue form with check to ICICI Bank Vashi Sector 1
        The same was submitted on 12/04/22 The employee holds the same without getting in touch with the customer since I'm a customer of the same bank
        The same I have been following up with the registrar but they said didn't receive I later approached the bank and Vinita the employee hands it back to me saying it should be given at Churchgate. now I have lost my right issue of 80 no and the initial amount is also forfieted
        Whose is to be held responsible for this kind of irresponsible behavior
        Further she asked to go ahead and complain So it shows the customer has to bear the brunt and loss if such individuals
        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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          R
          Renutripathi
          May 5, 2022
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          I had recharged my JIO number on 14th March using Phonepe but Recharge was not received. Contacted JIO regarding that so they said they have not received any amount. SBI and Phonepe say they have credited the amount to JIO. My money is stuck from last 1.5 months. Please help
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            P
            pbpatel1972
            Apr 26, 2022
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            Address: Surat

            The payment to be send rs. 475317 in the latter received from NPCI
            Ref. no. SYD0800/02.16.002/2021-22
            Attached letter for your reference
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              Bvvsn murthy
              from Rajahmundry, Andhra Pradesh
              Apr 25, 2022
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              Website: www.npci.org.in

              Hi sir my name is B.DIVYAPAVANI, I have submitted adhaar card linking in bank and adhaar is seeded in my bank account, but the NPCI status wrongly showing is still inactive and bank details (Union bank of india). kindly update latest status : STATE BANK OF INDIA, Account number : [protected], Adhaar number :[protected], So please update my account in NPCI. Thank u sir

              kindly update latest aadhar seeding details correctly in NPCI
              Adhaar number :[protected]
              latest status : STATE BANK OF INDIA
              Account number : [protected]
              mail.id: bvvsn.[protected]@gmail.com
              +1 photos
              May 4, 2022
              Complaint marked as Resolved 
              resolved
              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
              Apr 25, 2022
              Updated by Bvvsn murthy
              kindly update SBI bank details in UIDAI
              Apr 27, 2022
              Updated by Bvvsn murthy
              kindly respond ASAP, Kindly solve the problem
              Apr 30, 2022
              Updated by Bvvsn murthy
              kindly reply plsssss
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                pandit@amit
                from Jamshedpur, Jharkhand
                Apr 23, 2022
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                Sir I have done a transaction on 7/4/22, of ₹1166 to the merchant flipkart through BHIM UPI, but the amount is debited from my account, neither order confirmed nor money refunded to my account. It's already 16 days over. I call the bhim customer care they told that your transaction is successful but the flipkart is telling the they have not received payment. Kindly do necessary action at your end immediately to refund the amount immediately. Transaction details are attached and mentioned below.
                BHIM UPI no-[protected]
                Transaction no[protected]
                BHIM UPI complaint number[protected]
                Paid to UPI [protected]@axl
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                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                Apr 23, 2022
                Updated by pandit@amit
                Not resolved yet
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                  NAGABHASKAR KATURI
                  from Hyderabad, Telangana
                  Apr 19, 2022
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                  Aadhaar mapping does not exist/Aadhaar number not mapped to IIN
                  Banking personnel told Aadhar linking done to account but i cant receive money from government end by saying status "Aadhaar mapping does not exist/Aadhaar number not mapped to IIN" everytime.
                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                    R
                    RAJATMALIK
                    Apr 16, 2022
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                    Address: C-332, Swarn Jayanti Puram, Ghazaibad, 201002

                    Amount is debited but not received, Please help as i am not getting help from bank and Phone pay.

                    Transaction Id: T2204141559291251592415
                    UTR No :[protected]
                    Transaction Date: 14th April 2022
                    Transaction Time : 04:39pm

                    UPI ID : [protected]@ybI
                    MObile No : [protected]
                    Email Id : malik.[protected]@gmail.com
                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                    Apr 16, 2022
                    Updated by RAJATMALIK
                    Please find the attached payment screenshot

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                      sooraj bhandari
                      Apr 8, 2022
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                      Address: Malhan naya gaon shymla by paas dehradun

                      Dear sir
                      Today i have received a message from phone pay social media fraud and i accidently pay 805 to the frauds account
                      Sir this is my humble request to you please refund my money as soon as possible.
                      - thankyou sir
                      +1 photos
                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                      Apr 08, 2022
                      Updated by sooraj bhandari
                      Dear sir
                      Today i have received a message from phone pay social media fraud and i accidently pay 805 to the frauds account
                      Sir this is my humble request to you please refund my money as soon as possible.
                      - thankyou sir

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                        Kunwar Aaryan
                        Apr 4, 2022
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                        Address: Jamshedpur, Jharkhand

                        Hi my name is sunny, I made a transaction to a gaming website on saturday, 02/04/2022 at 7.31 PM for the amount of rs. 4999.69. UPI transaction id for this is,[protected]. It got stuck. today in the morning at 1.49 AM, it got processed. Now, I contacted the customer service of the gaming platform and they are saying that my bank has declined the transaction. When I contacted my bank, i.e., Paytm payments bank.. they are saying that the amount has been credited to the receiver's account. I asked for the account statement from the gaming website but they refuse to send me the same and said that they can not for the security reasons. I have the screenshot of the conversation with the customer care of the said website. Both the merchant and the bank are saying that they don't have my money. Please do interfere in this and help me get my money. Please do check with the receiver's bank if they have credited the amount to his account. The UPI id of the said platform is [protected]@kotak.
                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                          praxitaa
                          from Mangalore, Karnataka
                          Mar 31, 2022
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                          My Acknowledgment number: 11084589

                          I selected the wrong payment method in the last step and could not go back

                          Had to close the session

                          when I try to register again it says "PRAN Linked to PAN "

                          When I try to complete Pending registration I get the Error:

                          The response from the Payment Gateway for the payment attempt against this acknowledgment number is awaited. We request you to wait for the re-try of the payment process for registration in NPS
                          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                            Shweta Baraik
                            from Ranchi, Jharkhand
                            Mar 30, 2022
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                            Address: Lower Burdhwan Compound Jatin Chandra Road Anand Gopal Complex flat no.303 Lalpur Ranchi Jharkhand

                            Hello Sir/Ma'am I am Shweta Baraik from Ranchi Jharkhand. Today I received a call from this number ([protected] and whatsapp - [protected])
                            he was asking me about a reward that I won from PhonePe of Rs. 5000. He was asking me to do further process in PhonePe app to receive the award when I asked him about his real I'd then he provided me his another Whatsapp number to provide more detail. But when I opened PhonePe to see the reward notification in the app then mistakenly I clicked the proceed option that was already appeared on the screen. Then suddenly I got a message from my Canara Bank that Rs. 1000 has been deducted from my account through PhonePe twice. Then I understood what has happened and I asked him to refund my money but he told me to add more balance on your account to receive the award as my bank balance was very low.
                            So Sir/ Ma'am Please Kindly help me to get my money back. As I am student so that it would be a great loss for me.
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                              Shweta Baraik
                              from Ranchi, Jharkhand
                              Mar 30, 2022
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                              Complaint about fraudulent through phonepe app.

                              Address: Lower Burdhwan Compound Jatin Chandra Road, Anand Gopal Complex Lalpur Ranchi Jharkhand

                              Hello Sir/ Ma'am I am Shweta Baraik from Ranchi Jharkhand. Today I got a call from phonepay the numbers are (whatsapp- [protected] and [protected]) as they asked me that I won a reward of Rs 5000 from phonepay and I have to do some further process from my phonepay app. They were claiming that they belonged to the Phonepay company. Then they send a message written Rs. 1000 then they asked me to click the option but mistakenly I touched the screen...
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                              Siddaram Reddy123
                              Mar 30, 2022
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                              Unauthorized / fraudulent transactions have been done from my SBI credit card on dt-29.03.2022 @ 02:30 p.m. of Rs. 59400/- at FLIPKART PAYMENTS - BANGALORE. Total 4 nos.unauthorized / fraudulent transactions, each of Rs. 14850 have been done by someone to flipkart payment. I have lodge a complaint in SBI Card about the same. Since the amount is transferred to your esteem organization's account, it is requested to please stop the payment for above transaction reference numbers and please initiate refund process to my SBI credit card at the earliest. My contact no. is [protected] and email id : [protected]@gmail.com
                              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                Priyankak@12
                                Mar 28, 2022
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                                I was in the process of registering for NPS account. I updated my details and uploaded the required documents. Then i tried to make a payment but got stuck at the payment gateway. Now I am trying to log in using my acknowledgment id and date, but I am getting the following error"

                                "The response from the Payment Gateway for the payment attempt against this acknowledgment number is awaited. We request you to wait for the re-try of the payment process for registration in NPS #"

                                Ack id : 11064119
                                Ack date : 28/03/2022
                                +1 photos
                                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                Mar 30, 2022
                                Updated by Priyankak@12
                                It's not resolved yet.
                                Mar 30, 2022
                                Updated by Priyankak@12
                                It's not resolved yet. Please do the needful urgently.
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                                  Prashansa1
                                  from Jagadhri, Haryana
                                  Mar 22, 2022
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                                  Respected Sir,
                                  I have made four transaction from Google pay each of Rs 8650, Rs 5500, Rs 8650 again & Rs 5500 again to Fraud person who cheated me against Helicopter service for Mata Vaishno Devi. I asked him book 5 tickets so in total he took from us Rs 28300. Sir neither he booked the ticket nor he has returned the money. He did a Fraud with us. I am a small School Government Teacher. I don't have that much of income. I have to pay loan from this salary as well. Please Sir help me in getting the refund. I have complaint about this in bank as well. But they have put it in Shadow amount which we are not able to withdraw. Complaint number is attached herewith. I am requesting u sir please help me in getting the refund. I will be very thankful to you.
                                  Yours faithfully,
                                  Vishesh Bansal.
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