National Payments Corporation of India [NPCI] — Amount deducted on bhim but not credited to payee account

Address:	395004
Website:	www.npci.org.in

Bank : bank of india
Account number : [protected]
Name : jatin babubhai navadiya
Saving account
Contact number : +91-[protected]

I have transferred 5000 inr using bhim app to icici account whose account number is[protected] on 5th january 2017.
But first time transaction failed and amount not deducted from my bank account so there isn't any issue.
Now i have tried second time for the same account now again transaction failed but this time amount deducted from my bank account. So i though it will automatically refunded.
Now i have tried 3rd time for transferred money and this time transaction was successful and amount also deducted second time from my bank account.

I have raised complain on bhim also for failed and deducted transaction on same day but i did not received and answer yet.

Now i waited for 6 days for refund of failed transaction and amount deducted. But still i did not received refund so on 11th january2017, i visited my bank of india home branch where i have filled one complain form and submitted to bank employer and bank employer told me that i can see that your transaction was failed and amount was deducted and not credited to payee account but we are unable to proceed reversal of bhim and transaction (I shocked!). So i have contacted to bank manager and now bank manager told me that give me 10 days i will contact my it cell and inform you whether we are able to reverse bhim transaction or not.
Now on 23rd january 2017 i have again visited to home branch manager and manager told me that wait for one more day i will check and tell you tomorrow. So i have visited again on 24th january 2017 and home branch manager told me that we can not able to reversal of bhim app transaction and he had give this statement by written on complain form.
Now please refund me my 5000 inr which was deducted and transaction was failed on 5th january 2017