National Payments Corporation of India [NPCI] — amount is debited from my bhim app but not credited in my bank account

Address:	Rohtas, Bihar, 821115
Website:	BHIM

Dear sir/ma'am,

With due respect i want to say that i have an a/c in sbi amy takiya branch sasaram and this a/c is linked with my bhim application. On 15th may 2017 i transferred rs. 5000 from my bhim application to my indian overseas bank account no. Is [protected] and ifsc code is ioba0003167 but the money was debited from my sbi a/c but not credited in to my iob a/c. I had file a complaint through bhim app and also took to its customer care executive and they said to consult sbi branch then i visit in sbi branch and the branch manager said to talk customer care of sbi and then sbi customer care give me this e-mail id.
Sir/ma'am you are my last hope. Please consider on my this issue and solve my problem as soon as possible. For your this kind act i will highly obliged to you.

I am giving some important details following:-

Sbi account no. = [protected]
Ifsc code = sbin0006356

Bhim application details:-
Bhim transaction id =[protected]
Query id = a8aba6ab97
Date = 15th may 2017

Thanks and regards,
Vaibhav vishal