National Payments Corporation of India [NPCI] — amount sent through tez app and it got debited from my account but the beneficiary not received the amount

Sir/madam

12 th october i made transaction through tez app of amount rs 16000 to my friend.
Amount is debited from my account but receiver not received amount.
I had consulted tez contact team they gave nice reply amount will be credited within 1 day but amount is not credited into my account or my friend's account.
In tez app it is showing only waiting for bank response no reply from tez
Please resolve the issue at the earliest there is an emergency my friend is in need of money..
Kindly do the needful
All details will be uploaded in screenshots.
Than q
Hoping for quick reply...