National Payments Corporation of India [NPCI] — bhim customer care and helpline team not helping

27/08/2017) at 8:00 pm around my father with his upi address was trying to send money to me on my upi address: but unfortunately he had sent/transferred money to wrong upi address with the same name of another person.
Yesterday i had called to bhim customer care and told them the issue, even though i had marked as report as issue via app transaction today. But no action taken by bhim app or bhim customer care. They told your bank has authority and bank told bhim has authority. Transferred money is 10, 000/- please help me.