National Payments Corporation of India [NPCI] — complaint on upi transaction

Hy sir
I had transferred rs 2000 from dbs bank to sbi on 30 december 2018 at 10:12 am through upi. The money got deducted from dbs but not get credited to beneficiary even after three working days. Beneficiary had also talked to sbi with utr number but sbi is denying that it has not received any amount with that utr. Here's is the upi refrence id/ utr number[protected]. I please request you to either reverse the amount to dbs or transfer to sbi. Waiting for your reply asap.. Ask me if you need anything else.