National Payments Corporation of India [NPCI] — did not get refund

Respected sir,

My self manish kumar solanki
Sir i was trying to withdrow rs 10, 000 on 27th may 2019 at bailhongal atm but transaction failed and amount deducted
Now it's been 4 months passed but still amount has not refunded
I filled form online but it rejected

Bank of india
A/c number — [protected]
Ifsc — bkid0002402
Modasa branch

Please do needfull