National Payments Corporation of India [NPCI] — Dispute the payment

I have ordered phone from this website www.maxstops.com and completed the payment then days and weeks are over till now I didn't get my order. I contacted to merchant but he didn't answer to me .So I contacted to razorpay because razorpay was the payment gateway for this payment.So I requested to dispute the payment and refund it back to me.They told me file a dispute in your bank and regarding this, then will issue refund to you. I am uploading the the merchant email which he didn't replied to me and customer support team of razorpay
Please sir/mam help me out to get refund as soon as possible
Transaction id is-T2201122021241702293810
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National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
Jan 25, 2022
Updated by Rons Rohan
Please dispute the payment and help me out to get refund as soon as possible.
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    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
    +91 22 4050 8500
    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
    View all National Payments Corporation of India [NPCI] contact information