National Payments Corporation of India [NPCI] — google pay upi transaction, when i try to get in touch with google play they are not responding

I have made a payment for pc financial service for my loan due, and the amount is also been deducted, i used the cashbeen app and requested from rarozpay and selected googlepay upi. My amount is been deducted from my bank account but its showing still processing, where did my money go then. If the transaction is in processing then how come the money deducted from my account. Due to this the cashbeen pc finance is calling me back to back and forcing me to repay the loan amount. Its been a torture and i am mentally very disturb by this. I lost my money too and the torture from cashbeen to make payment is become burden. When i try to get in touch whit googlepay they are not responding and a very good reason that no customer support because of the lockdown.
I do kindly request please refund the amount