National Payments Corporation of India [NPCI] — i'm complaint about money deduction from my bank account

Address:

Etah, Uttar Pradesh, 721436

Sir i am use bhim apps powered by npci for digital payment. I transfer a money through bhim apps from my sbi account. Sir money was debited from my sbi bank account but apps seen transaction is failed. The amount of money is rs 10000. They raised a complint ticket for this transaction and said slove it between 2 working days. Already 5 working day gone but they don't take a action. Sir we live from poor family.10000 rs is too much for us sir. Plz help me sir.